Netreo vs. ServiceNow Digital End-User Experience Comparison


Netreo	ServiceNow Digital End-User Experience ServiceNow	+	+
Learn More Update Features	Learn More Update Features	Add To Compare	Add To Compare


		Related Products AdRem NetCrunch NetCrunch is a powerful, scalable, all-in-one network monitoring system built for modern IT environments. It supports agentless monitoring of thousands of devices, covering SNMP, servers, virtualization (VMware, Hyper-V), cloud (AWS, Azure, GCP), traffic flows (NetFlow, sFlow), logs, and custom data via REST or scripts. With 670+ monitoring packs and dynamic views, it automates discovery, configuration, alerting, and automates self-healing actions for efficient remote remediation in response to alerts. Its node-based licensing eliminates sensor sprawl and complexity, providing a clear, cost-effective path to scale. Real-time dashboards, policy-driven setup, advanced alert tuning and 40+ alert actions including remote script execution, service restart, process kill or device reboot-make NetCrunch ideal for organizations replacing legacy tools like PRTG, SolarWinds, or WhatsUp Gold. Fast to deploy and future-proof. Can be installed on prem, self hosted in the cloud, or mixed. 148 Ratings Visit Website Site24x7 ManageEngine Site24x7 is a comprehensive observability and monitoring solution designed to help organizations effectively manage their IT environments. It offers monitoring for back-end IT infrastructure deployed on-premises, in the cloud, in containers, and on virtual machines. It ensures a superior digital experience for end users by tracking application performance and providing synthetic and real user insights. It also analyzes network performance, traffic flow, and configuration changes, troubleshoots application and server performance issues through log analysis, offers custom plugins for the entire tech stack, and evaluates real user usage. Whether you're an MSP or a business aiming to elevate performance, Site24x7 provides enhanced visibility, optimization of hybrid workloads, and proactive monitoring to preemptively identify workflow issues using AI-powered insights. Monitoring the end-user experience is done from more than 130 locations worldwide. 858 Ratings Visit Website ManageEngine OpManager OpManager is a network management tool geared to monitor your entire network. Ensure all devices operate at peak health, performance, and availability. The extensive network monitoring capabilities lets you track performance of switches, routers, LANs, WLCs, IP addresses, and firewalls. Monitor the finer aspects of your network: Hardware monitoring enables CPU, memory, and disk monitoring, for efficient. performance of all devices. Perform seamless faults and alerts management with real-time notifications and detailed logs for quick issue detection and resolution. Achieve network automation, with workflows enabling automated diagnostics and troubleshooting actions. Advanced network visualization-including business views, topology maps, heat maps, and customizable dashboards give admins an at-a-glance view of network status. 250+ pre-built reports covering metrics like device performance, network usage, uptime, facilitate capacity planning and improved decision-making. 1,577 Ratings Visit Website Auvik Auvik's cloud-based network monitroing and management software gives you instant insight into the networks you manage, and automates complex and time-consuming network tasks. You get complete network visibility and control. Real-time network mapping & inventory means you'll always know exactly whats where, even as your users move. Automated config backup & restore on network devices means you'll mitigate network risk with no manual effort. And deep network traffic insights is a game changer. Whether you are a corporate IT professional or a Managed Service Provider, Auvik has a simple, out of the box solution for you and your team that only take minutes to deploy. 672 Ratings Visit Website Atera Atera, the first and only Agentic AI platform for IT management, offers IT teams and MSPs a digital workforce of AI agents to preemptively and autonomously manage their entire IT operations. Its all-in-one platform combines RMM, helpdesk, ticketing, and automation to reduce downtime, improve SLAs, and free IT teams to focus on strategic work over mundane tasks. At the core of Atera’s platform are two powerful AI agents built to enhance every layer of IT operations. AI Copilot helps technicians troubleshoot devices, run diagnostics, and generate actionable solutions in real time. IT Autopilot delivers 24/7/365, autonomously resolving Tier-1 issues and reducing IT workload by up to 40%. It acts like a personal AI technician for every employee, freeing your team to focus on what really matters. Trusted by 13K+ customers in over 120 countries, Atera scales with your needs while maintaining the highest security and compliance standards. 3,015 Ratings Visit Website New Relic There are an estimated 25 million engineers in the world across dozens of distinct functions. As every company becomes a software company, engineers are using New Relic to gather real-time insights and trending data about the performance of their software so they can be more resilient and deliver exceptional customer experiences. Only New Relic provides an all-in-one platform that is built and sold as a unified experience. With New Relic, customers get access to a secure telemetry cloud for all metrics, events, logs, and traces; powerful full-stack analysis tools; and simple, transparent usage-based pricing with only 2 key metrics. New Relic has also curated one of the industry’s largest ecosystems of open source integrations, making it easy for every engineer to get started with observability and use New Relic alongside their other favorite applications. 2,703 Ratings Visit Website ConnectWise Automate Solve IT problems at the speed of business with ConnectWise Automate. A robust remote monitoring and management (RMM) platform, ConnectWise Automate helps boost the effectiveness of IT teams. It offers teams the ability to discover all devices and users that need to be proactively monitored, remove delivery roadblocks, and support more endpoints without adding headaches or head count. 505 Ratings Visit Website NetBrain NetBrain helps IT teams halve MTTR and prevent outages with AI-driven automation. Trusted by 2,500+ enterprises worldwide, our no-code, intent-based platform turns manual network operations into intelligent automation, keeping networks running smoothly and efficiently. Top use cases: - Automated Troubleshooting - Automated Change Management - Network AIOps - Network Assessment - Network Visibility - Network Observability - Network Security 218 Ratings Visit Website PathSolutions TotalView PathSolutions TotalView network monitoring and troubleshooting software bridges the gap between NETWORK MONITORING and TROUBLESHOOTING RESOLUTION telling you WHEN, WHERE and WHY network errors occur. PathSolutions TotalView continuously monitors and tracks the performance of every device and every link in your entire network, going deeper than other solutions by collecting error counters, performance data, configuration information and connectedness. A built-in heuristics engine analyzes all of this information to produce plain-English answers to problems. This means that complex problems can be solved by junior level engineers leaving the senior level engineers to work on more strategic level projects. The core product includes everything needed to run a perfectly healthy network: Configuration management, server monitoring, cloud service monitoring, IPAM, NetFlow, path mapping, and diagramming. Get Total Network Visibility on your network and solve more problems faster. 43 Ratings Visit Website Grafana Grafana Labs provides an open and composable observability stack built around Grafana, the leading open source technology for dashboards and visualization. Recognized as a 2025 Gartner® Magic Quadrant™ Leader for Observability Platforms and positioned furthest to the right for Completeness of Vision, Grafana Labs supports over 25M users and 5,000+ customers—including Bloomberg, Citigroup, Dell Technologies, Salesforce, and TomTom. The LGTM Stack combines Grafana for visualization, Mimir for metrics, Loki for logs, and Tempo for traces. Grafana Cloud, the fully managed offering, accelerates time to value with turnkey solutions for Kubernetes monitoring, incident response, load testing, and more. It features Adaptive Metrics for cost-efficient data aggregation and native OpenTelemetry support. Built on open standards, Grafana empowers teams to visualize and correlate data from any source—without vendor lock-in—whether self-managed or in the cloud. Grafana Cloud scales with you, securely. 591 Ratings Visit Website
About Netreo is the most comprehensive full stack IT infrastructure management and observability platform. We provide a single source of truth for proactive performance and availability monitoring for large enterprise networks, infrastructure, applications and business services. Our solution is used by: - IT Executives to have full visibility from the business service right down into the infrastructure and network that supports it. - IT Engineering departments as a decision support system for capacity planning, and architecting modern solutions. - IT Operations teams for real time visibility into what is failing in their environment, what bottlenecks exist and who it is affecting. We provide all of these insights for systems and vendor mixes in large heterogeneous and constantly evolving environments. We have an extensive and growing list of supported vendors (over 350 integrations) including network vendors, servers, storage, virtualization, cloud platforms and others.	About Measure and continuously improve the technology experience for your employees. Make it simple for them to self-solve issues and engage with IT when extra support is needed. Use the information collected from your end users’ apps and devices alongside the breadth of data already available in ServiceNow. Digital End-user Experience runs on the Now Platform®, a single system of action for the enterprise. Connect your employees seamlessly to self-service tools so they can quickly identify, diagnose, and resolve many IT issues. Simplify their communications with IT. Now Platform® is the single cloud application platform all ServiceNow products run on. Automate, simplify, and connect work across the enterprise to move your business forward.
Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook	Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook
Audience IT Operations, IT Engineering, DevOps, MSPs	Audience Companies that want a powerful platform to monitor digital end-user experience for their employees
Support Phone Support 24/7 Live Support Online	Support Phone Support 24/7 Live Support Online
API Offers API	API Offers API
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing $5/resource/mo Free Version Free Trial	Pricing No information available. Free Version Free Trial
Reviews/Ratings Overall 5.0 / 5 ease 5.0 / 5 features 5.0 / 5 design 4.0 / 5 support 5.0 / 5 Read all reviews	Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software
Training Documentation Webinars Live Online In Person	Training Documentation Webinars Live Online In Person
Company Information Netreo Founded: 2000 United States www.netreo.com	Company Information ServiceNow Founded: 2004 United States www.servicenow.com/products/digital-user-experience.html
Alternatives Elecard Boro Elecard	Alternatives TeamViewer DEX TeamViewer
SolarWinds Network Bandwidth Analyzer Pack SolarWinds	NetMotion NetMotion Software
AdRem NetCrunch AdRem Software	ThousandEyes Cisco
Site24x7 ManageEngine	Martello Vantage DX Martello
Datadog View All	Riverbed Aternity Riverbed Technology View All
Categories AIOps Application Development Application Lifecycle Management Application Performance Monitoring (APM) Capacity Planning Cloud Management Cloud Monitoring Configuration Management Container Management Data Center Management Database Database Monitoring DevOps Digital Experience Monitoring Infrastructure-as-a-Service (IaaS) IT Alerting IT Infrastructure Monitoring IT Service Network Management Network Mapping Network Monitoring Network Troubleshooting Observability RMM Server Management Server Monitoring System Monitoring Website Monitoring	Categories Digital Employee Experience (DEX) Management Digital Experience Monitoring
Show More Features Application Performance Monitoring (APM) Features Baseline Manager Diagnostic Tools Full Transaction Diagnostics Performance Control Resource Management Root-Cause Diagnosis Server Performance Trace Individual Transactions Cloud Management Features Access Control Billing & Provisioning Capacity Analytics Cost Management Demand Monitoring Multi-Cloud Management Performance Analytics SLA Management Supply Monitoring Workflow Approval Configuration Management Features Access Control / Permissions Application Deployment Automated Provisioning Infrastructure Automation Node Management Orchestration Reporting Analytics / Visualization Task Management Database Monitoring Features Anomaly Detection Autodiscovery Capacity Planning Dashboard Dependency Tracking Historical Trend Analysis Multitenancy Notifications / Alerts Performance Monitoring Permissions / Access Controls Predictive Analytics Prioritization Query Analysis Resource Optimization Troubleshooting DevOps Features Approval Workflow Dashboard KPIs Policy Management Portfolio Management Prioritization Release Management Timeline Management Troubleshooting Reports IT Alerting Features Alert Noise Reduction Alert Routing Dynamic Notifications Enriched Incident Context Escalation Policies Incident History Audit Multi-User Alerting Multiple Alert Types On-Call Management Rich HTML Email Notifications IT Infrastructure Monitoring Features Alerts / Notifications Application Monitoring Bandwidth Monitoring Capacity Planning Configuration Change Management Data Movement Monitoring Health Monitoring Multi-Platform Support Performance Monitoring Point-in-Time Visibility Reporting / Analytics Virtual Machine Monitoring Infrastructure-as-a-Service (IaaS) Features Analytics / Reporting Configuration Management Data Migration Data Security Load Balancing Log Access Network Monitoring Performance Monitoring SLA Monitoring Network Mapping Features Color Codes / Icons Compliance Management Device Auto Discovery Hierarchical Mapping Location-Based Mapping Map Exporting On-Demand Mapping Reporting/Analytics Self-Updating Maps Web Traffic Reporting Network Monitoring Features Bandwidth Monitoring Baseline Manager Diagnostic Tools Internet Usage Monitoring IP Address Monitoring Real Time Analytics Resource Management Server Monitoring SLA Monitoring Uptime Monitoring Web Traffic Reporting Network Troubleshooting Features Alerts / Escalation Bandwidth Troubleshooting Change Management Configuration Management Connectivity Management Data Visualization Historical Audit Mobile Network Troubleshooting Network Analysis Network Monitoring RMM Features Deployment Management For MSPs IT Asset Management Mobile Access Network Monitoring Patch Management Real-time Alerts Remediation Management Server Management Features CPU Monitoring Credential Management Database Servers Email Monitoring Event Logs History Tracking Patch Management Scheduling User Activity Monitoring Virtual Machine Monitoring System Monitoring Features Alerts / Notifications Antivirus Management Data Backup / Recovery Device Monitoring Inventory Management Patch Management Policy-based Automation Remote Monitoring Reporting / Analytics Risk Analysis Server Monitoring Service Configuration Management Website Monitoring Features Availability Testing Event Logs Event-Based Notifications FTP Monitoring Mail Server Monitoring Maintenance Scheduling Performance Metrics Real Time Monitoring Transaction Monitoring Uptime Reporting
Integrations ServiceNow Azure Storage Cherwell Software DERDACK Enterprise Alert Fortinet SD-WAN IBM WebSphere Application Server Infoblox IPAM MariaDB Microsoft Azure Microsoft Entra ID Microsoft IIS PagerDuty PostgreSQL Redis SIGNL4 Slack SonicWall Next Generation Firewall Twilio VMware vSphere Zendesk Show More Integrations View All 46 Integrations	Integrations ServiceNow Azure Storage Cherwell Software DERDACK Enterprise Alert Fortinet SD-WAN IBM WebSphere Application Server Infoblox IPAM MariaDB Microsoft Azure Microsoft Entra ID Microsoft IIS PagerDuty PostgreSQL Redis SIGNL4 Slack SonicWall Next Generation Firewall Twilio VMware vSphere Zendesk Show More Integrations View All 1 Integration
Claim Netreo and update features and information Claim Netreo and update features and information	Claim ServiceNow Digital End-User Experience and update features and information Claim ServiceNow Digital End-User Experience and update features and information