TopboxTopbox, Inc.
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Related Products
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About
NGDATA lets you better engage with your customers. Our Intelligent Engagement Platform (IEP) builds sophisticated multi-attribute customer data profiles (Customer DNATM) and drives truly personalized customer experiences through real-time interaction management.
With capabilities that go beyond a standard Customer Data Platform such as in-built analytics, AI-powered capabilities, and decision-making formulas, NGDATA boosts commercial success for clients by developing a deeper understanding of their customers, increasing customer lifetime value, reducing churn, and lowering cost per conversion.
The intuitive UI makes it easy for business users to use the platform while IT and analytics retain oversight and control.
Founded in 2012, NGDATA has offices in the USA, UK, Europe, Asia-Pacific, and has its HQ in Ghent, Belgium.
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About
Customer experience insights are found in everyday customer interactions with your company. Phone calls, chat sessions, emails, product reviews, Facebook, Instagram and Twitter posts, Reddit conversations, and SMS exchanges are all filled with unsolicited, unstructured feedback.
With Topbox's omnichannel analytics platform, companies are able to quickly identify the issues that interfere with sales, customer churn, and higher support and product costs. Topbox's powerful aggregation, normalization, redaction, sentiment analysis, rule-based and AI-driven classification models provide clients with actionable insights without costly professional services agreements.
Unlock the insights within your customer interactions, with Topbox.
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Audience
NGDATAs Intelligent Engagement Platform support the needs of 2 user types. Firstly, the user interface has been developed for the business user empowering him to create, launch, and see uptake for offers in real-time. No coding required nor data science needed! Secondly, data focused roles like data scientists are enabled to extract data - through the UI - from the platform to their BI tools for creating models right away, instead of collecting data from different sources, merging and checking the quality before doing the actual modelling.
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Audience
Enterprise, Fortune 500, and Mid-market CMOs, COOs and Chief Customer Officers
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Support
Phone Support
24/7 Live Support
Online
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Support
Phone Support
24/7 Live Support
Online
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API
Offers API
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API
Offers API
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Screenshots and Videos |
Screenshots and VideosNo images available
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Pricing
$0.01/year
Free Version
Free Trial
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Pricing
No information available.
Free Version
Free Trial
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Reviews/
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Reviews/
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Training
Documentation
Webinars
Live Online
In Person
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Training
Documentation
Webinars
Live Online
In Person
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Company InformationNGDATA
Founded: 2012
Belgium
www.ngdata.com
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Company InformationTopbox, Inc.
United States
topbox.io
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Alternatives |
Alternatives |
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Categories |
Categories |
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Customer Data Platforms (CDP) Features
Behavioral Analytics
Campaign Management
Customer Profiles
Customer Segmentation
Data Integration
Data Matching
GDPR Compliance
Personalization
Predictive Modeling
Data Management Features
Customer Data
Data Analysis
Data Capture
Data Integration
Data Migration
Data Quality Control
Data Security
Information Governance
Master Data Management
Match & Merge
Predictive Analytics Features
AI / Machine Learning
Benchmarking
Data Blending
Data Mining
Demand Forecasting
For Education
For Healthcare
Modeling & Simulation
Sentiment Analysis
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Customer Experience Features
Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis
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Integrations
Bazaarvoice
Facebook
Heymarket
LivePerson
Medallia
NICE CXone Mpower
Oreka TR
Qualtrics XM for Customer Experience
Quiq
Reddit
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Integrations
Bazaarvoice
Facebook
Heymarket
LivePerson
Medallia
NICE CXone Mpower
Oreka TR
Qualtrics XM for Customer Experience
Quiq
Reddit
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