Modus vs. Zendesk Workforce Management (WFM) Comparison Chart

Assembled is the only platform that unifies AI agents and intelligent workforce management to power fast and flexible support operations. Built for scale, we help teams automate over 50% of customer interactions, forecast with 90%+ accuracy, and optimize staffing across in-house and BPO teams. Orchestrate every chat, email, or call, balancing workloads between human and AI agents in real time — without sacrificing quality or control. Trusted by Stripe, Canva, and Robinhood, Assembled transforms support from a cost center into a strategic advantage. Our Workforce and Vendor Management tools connect forecasting, scheduling, and performance for smarter staffing decisions. AI Agents automate conversations across channels with your workflows and brand voice. AI Copilot empowers agents with real-time guidance, suggested replies, and one-click actions for faster, higher-quality resolutions.

HiBob is at the forefront of HR innovation, transforming the way organizations operate in the modern world of work with its award-winning HCM Bob. Its modular approach caters to the needs of multi-national companies seeking agile technology and robust analytics to support operations across distributed workforces in the ever-evolving economic and workplace landscape. Companies using Bob are able to: 1. Accelerate hiring 2. Retain the best talent 3. Upskill and elevate employee experience 4. Make business decisions with people data HiBob's customers appreciate its ease of use, high configurability, and the ability to customize based on business requirements.

The Planfix platform allows organizations to manage their entire business online. Regardless of company size and industry, Planfix has something to offer as an excellent project and work management tool. With Planfix, your company gets a fully customizable management system, from process design to appearance. The integrated Planfix platform allows users to manage tasks and projects, CRM, sales, marketing, production, logistics, support services, finance, and human resources all at once. Data transfer between teams is seamless — for example, transactions during the implementation stage become projects, which are then transferred to support. We believe that Planfix is suitable for private businesses, nonprofits, public organizations, and any other group working towards a common goal. More than 68,000 users use Planfix to automate business workflows in over 7,000 companies.

RemotePeople is a leading Employer of Record (EOR) platform, trusted by top global companies to manage their international workforce. We help businesses efficiently recruit, hire, pay, and manage employees and contractors across 150+ countries, ensuring compliance with local labor laws and payroll regulations. Our platform simplifies global expansion, offering secure and compliant solutions that allow you to confidently scale your team worldwide. Remote People Services: Employer of Record (EOR) Compliantly hire employees in 150+ countries, handling all legal and HR responsibilities. Global Payroll & Benefits Accurate, multi-currency payroll and locally compliant benefits. Contractor Management Onboard, manage, and pay contractors in compliance with worker classification laws. International Recruitment Access top global talent with our expertise. Background Checks Conduct thorough background screenings for secure hiring.

Velocity Global combines AI-powered technology and local, in-country expertise to simplify every aspect of global workforce management. From hiring and payroll to compliance and retention, we make it easy to grow your business across 185+ countries. ● Ensure global operations stay compliant with local laws and regulations in every market. ● Your employees are taken care of by our network of in-country HR, payroll, tax and legal experts. ● Manage your entire global workforce from one platform—reliable, seamless, and efficient. ● From startups to enterprises, our solutions scale as your business grows, adapting to your evolving needs. ● Cost Transparency: No hidden fees. Upfront, all-in-one pricing package with all services included and demonstrable lower total cost of ownership. Velocity Global is recognized as Market leader in in Global EOR Services by NelsonHall and Everest Group.

Synerion is workforce management software that makes complex time and attendance simple. Track time from biometric clocks, mobile with geofencing, web, or kiosks; build accurate schedules and control labor costs with premiums, wage grids, step rates, and project level allocation. Real time alerts flag missed punches and overtime before they hit payroll. PTO, leave, and accruals are included. Implementation is handled in house by experienced specialists, not outsourced. Choose fast start Agile or fully configurable Enterprise to match your needs. Connect to your existing stack with 100 plus payroll, ERP, and HR integrations. Trusted for 35 years by thousands of organizations, Synerion gives you clean data, fewer exceptions, and confident compliance across locations and unions. Book a demo to see how the platform adapts to your rules, not the other way around. Gain visibility with dashboards and audit ready reports that put hours, coverage, and costs at your fingertips.

Employee monitoring application for businesses of all sizes. Tracks productivity for in-office, remote, and hybrid workers. Provides analytics and data on how to improve your team. Keeps your team accountable. World-class security. Captures websites visited, unproductive time, screenshots, fake activity, and more. Features: • Time Tracking: Automatic clock in/out for accurate work hour logging • Screenshot Capture: Random or interval-based for work verification • Activity Monitoring: Tracks web and application usage • Real-time Dashboards: View ongoing projects and tasks • Stealth Mode: Discreet monitoring option Functionality: - Provides insights into work processes and productivity - Identifies inefficiencies and optimizes workflows - Maintains employee privacy while offering employer oversight Stealth Mode allows silent monitoring, capturing natural work behaviors and maintaining productivity standards.

BambooHR is an award-winning HR platform that helps your growing organizations automate, centralize, and connect your people data all in one place. It gives you a one-stop shop to: - Manage data - Hire top talent - Run payroll - Measure the employee experience - And connect integrations By consolidating your HR software with the BambooHR platform, you are freeing yourself up to focus on what matters most—growing your people, improving the employee experience, and taking your organization forward.

Replicon's time-tracking platform is scalable and configurable to support the diverse needs of small, mid & large businesses with a remote and globally distributed workforce. Replicon’s Time Tracking is a cloud-based, enterprise-grade solution that tracks employee time across projects, tasks, presence, and absence to facilitate client billing, project costing, and compliant payroll processing. The scalable and configurable platform offers seamless integration with common business technology stacks, such as ERP, CRM, Accounting, and payroll solutions. With AI-powered time capture, mobile apps, and labor compliance as a service, Replicon makes time tracking hassle-free. A purpose-built professional services automation solution for IT services, management consulting, media and marketing, engineering and construction, financial, audit, and legal services organizations.

Resource Guru offers a fast and simple way of scheduling, people, equipment, and other resources online. Designed to replace clunky, old scheduling spreadsheets, Resource Guru helps managers get organized fast. The platform covers resource planning, resource scheduling, resource management, staff leave management, reporting, and more. Resource Guru is available for as low as $4.16 per person/month.