Modus vs. Qfiniti Comparison


Modus	Qfiniti OpenText CEM	+	+
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About Modus brings finance, HR, and hiring managers into one unified workflow to help companies optimize resource allocation. Modus is an AI-powered platform designed to optimize workforce planning by unifying finance, HR, and hiring managers into a single workflow. It enables companies to detect, inspect, and correct their workforce plans, ensuring they hire and retain only the necessary personnel, thereby eliminating excess staffing. The platform offers AI-driven anomaly detection to identify areas for cost savings and employee retention, tools to set guardrails preventing over-hiring, and features to prepare for various scenarios by tracking plans against actuals and variances. Modus integrates with over a hundred tools, facilitating seamless data flow and collaboration among finance, HR, and leadership teams. By providing comprehensive visibility into workforce data, Modus helps fast-scaling companies align their hiring and budget decisions with overall strategy.	About OpenText™ Qfiniti is a unified, centrally managed suite of workforce optimization solutions for multichannel interaction analysis, offering real-time agent support and call center performance management capabilities. Qfiniti automatically delivers relevant, accessible and actionable customer intelligence to allow organizations to better understand customer interactions and deliver outstanding service across the globe. Deployed on-premises or on the cloud, Qfiniti integrates with most contact center telephony systems and CcaaS vendors, such as Amazon Connect, Twilio, RingCentral and Genesys. Offers performance assessment capabilities to identify coaching opportunities. Allows users to create and modify evaluations online with easy-to-use scoring and navigation features. Uses unique agent rankings, skills, seniority and availability to support scheduling,and allows users to forecast staffing requirements and accurately schedule single and multi-skilled agents.
Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook	Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook
Audience Companies seeking a solution to unlock revenue and optimize resource allocation	Audience Businesses and companies in need of a contact center workforce optimization solution
Support Phone Support 24/7 Live Support Online	Support Phone Support 24/7 Live Support Online
API Offers API	API Offers API
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing No information available. Free Version Free Trial	Pricing No information available. Free Version Free Trial
Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software	Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software
Training Documentation Webinars Live Online In Person	Training Documentation Webinars Live Online In Person
Company Information Modus Founded: 2024 United States www.himodus.com	Company Information OpenText CEM Founded: 1991 Canada www.opentext.com/products-and-solutions/products/customer-experience-management/contact-center-workforce-optimization/opentext-qfiniti
Alternatives Worksome	Alternatives OneContact CC Collab
CandorIQ	Genesys Cloud CX Genesys
AWMS Workforce Management AWMS	Diabolocom
Edge Networks	NICE CXone Mpower NICE
Allocate RLDatix View All	Intradiem View All
Categories Workforce Management	Categories Call Center Customer Intelligence Workforce Management Workforce Optimization (WFO)

Integrations Amazon Connect BambooHR Genesys Cloud CX Greenhouse RingCentral RingCX Twilio Workday Adaptive Planning View All 3 Integrations	Integrations Amazon Connect BambooHR Genesys Cloud CX Greenhouse RingCentral RingCX Twilio Workday Adaptive Planning View All 4 Integrations
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