Salesforce Feedback ManagementSalesforce
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Related Products
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About
ModalCast: Elevate Your User Engagement with Seamless Low-Code Popups
ModalCast was designed to improve how site owners interact with visitors. The platform provides a single, intuitive popup that allows site owners to send updates, gather feedback, and conduct surveys. With ModalCast, you can enhance communication and engagement, ensuring your audience stays informed and involved.
It's easy to get started, simply copy-and-paste a generated script into your site's HTML then all other interactions and customizations are handled within the user-friendly dashboard. This makes ModalCast an ideal low-code solution, accessible to users with minimal technical skills.
Whether you're an e-commerce owner, a SaaS business, or a blogger, ModalCast offers a versatile toolset to boost user interaction and satisfaction. Experience the power of an all-in-one platform that simplifies your communication strategy and drives meaningful engagement.
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About
Unify your feedback data with Salesforce data by mapping survey responses back to any Salesforce object. Resolve customer issues by automatically triggering follow-ups with the appropriate person or team based on a single response. Create personalized survey experiences by merging Salesforce data such as a case number or service rep’s name directly into your survey questions. Enhance the world’s #1 customer service software with feedback data. Create Lifecycle Maps to account for different types of customer journeys. Customize each journey by identifying key stages of interaction where feedback is most valuable, and align specific surveys to those moments of interaction. Meet your customers where they are by surveying them immediately after service interactions to ensure you are gathering accurate feedback. With Salesforce Feedback Management, you can survey customers across various channels including email, post-chat, SMS, WhatsApp, Facebook, third-party websites, and in-app.
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
|
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Audience
E-commerce and SaaS owners
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Audience
Companies looking for a solution to improve customer experiences through superior service
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Support
Phone Support
24/7 Live Support
Online
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Support
Phone Support
24/7 Live Support
Online
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API
Offers API
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API
Offers API
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
$9.99/month
Free Version
Free Trial
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Pricing
$300 per 1,000 responses
Free Version
Free Trial
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Reviews/
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Reviews/
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Training
Documentation
Webinars
Live Online
In Person
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Training
Documentation
Webinars
Live Online
In Person
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Company InformationModalCast
Founded: 2024
United States
www.modalcast.com
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Company InformationSalesforce
United States
www.salesforce.com/products/platform/products/feedback-management/
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Alternatives |
Alternatives |
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Categories |
Categories |
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Customer Feedback Features
Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback
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Integrations
Facebook
Salesforce
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