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About

​MindTouch is an enterprise-grade, AI-powered knowledge management platform designed to enhance customer self-service, agent assistance, and overall customer experience. It enables organizations to create, manage, and deliver consistent, personalized content across various touchpoints, including websites, support portals, and CRM systems. Key features include intelligent search capabilities, content personalization, access controls, and integration with tools like Salesforce and ServiceNow. The platform supports multilingual content and offers analytics to optimize knowledge base effectiveness. By providing a centralized repository for information, MindTouch helps reduce support costs, improve customer satisfaction, and increase operational efficiency. ​

About

Quickly find information or an article on the entire wiki thanks to the suggestions automatically displayed in the search bar from the first letter. Also benefit from the power of elastic search. edit, tag, rename, delete, write-protect or view the history of each article with just a few clicks. Simply update the content with the visual editor. Debate the content or the form of the articles on their dedicated discussion page. Automatically notify other wiki users of future answers by mentioning them. The display of your wiki adapts to the device used: from smartphone to TV.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Enterprises and customer service organizations seeking to improve self-service capabilities and streamline knowledge management across multiple channels

Audience

Anyone looking to reduce mass email exchange, centralize information, and answer questions asked by colleagues, customers and suppliers

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

No images available

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

€3 month
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

MindTouch
Founded: 2005
United States
www.mindtouch.com

Company Information

Wiki Valley
Founded: 2016
France
wiki-valley.com/wiki/Creation_de_wikis_prives_en_ligne

Alternatives

Alternatives

Yandex Wiki

Yandex Wiki

Yandex
Archbee

Archbee

AiurLabs
RightAnswers

RightAnswers

Upland Software
Helpie

Helpie

Helpie WP

Categories

Categories

Integrations

Five9
Indent
SAP CRM
SAP Knowledge Central
SAP Service Cloud
SAP SuccessFactors
Salesforce Experience Cloud
Salesforce Service Cloud
SearchUnify
ServiceNow
Zendesk
Zoho Directory

Integrations

Five9
Indent
SAP CRM
SAP Knowledge Central
SAP Service Cloud
SAP SuccessFactors
Salesforce Experience Cloud
Salesforce Service Cloud
SearchUnify
ServiceNow
Zendesk
Zoho Directory
Claim MindTouch and update features and information
Claim MindTouch and update features and information
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