Microcall

Microcall

Micro-Tel
Shadow CMS

Shadow CMS

Resource Software International
+
+

Related Products

  • icCube
    30 Ratings
    Visit Website
  • OmegaCube ERP
    13 Ratings
    Visit Website
  • Signalmash
    1 Rating
    Visit Website
  • Curtain MonGuard Screen Watermark
    7 Ratings
    Visit Website
  • CallTrackingMetrics
    845 Ratings
    Visit Website
  • FrameworkLTC
    46 Ratings
    Visit Website
  • ServoDesk
    20 Ratings
    Visit Website
  • Datagate Telecom Billing
    11 Ratings
    Visit Website
  • DonorPerfect Fundraising Growth Platform
    2,132 Ratings
    Visit Website
  • Popl
    6,045 Ratings
    Visit Website

About

Microcall integrates with any kind and any number of Voice or Hosted platforms / Session Border Controllers (SBC) / CUBE’s / Gateway, analyzes this data in real-time and immediately provides interactive, meaningful dashboards to managers at all levels. Microcall dashboards give managers the information needed to make fast, informed business decisions. Automate Microcall integration with Active Directory, PeopleSoft, Workday, Banner, Avaya Site Admin., HR systems, and more, so Reports also contain Employee Names, Locations, Departments, Cost Centers, Sessions, Devices, MAC Addresses, Shared-Line Assignments, etc. Combining voice data with additional detailed information enhances the level of reporting. Microcall comprehensive features and system automation makes reporting so simple that every manager (Telecom Infrastructure, Network Administrator, Security, Finance, Sales, HR & Customer Service) benefits from Microcall.

About

Shadow CMS Enterprise call accounting can pinpoint bottlenecks, highlight suspicious activity, reconcile billing invoices, help formulate migration strategies and control telecom spend. Many organizations struggle with workforce management and productivity. Shadow All-In-One provides hundreds of real time and historical reports/dashboards which highlight service levels, call volume, departmental activity and call center metrics. Shadow can consolidate communication metrics from multiple IP/PBX/communication servers and collaboration applications in historical reports that can be studied for patterns, trends, KPIs and workforce management. The activity is diced and presented in custom dashboards, reports or trigger-specific actionable events. Shadow offers various modules that present tailored dashboards and metrics in real time environments such as call centers, health care and mission critical centers. Information can be presented on a desktop, wallboard or delivered to team.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Companies seeking a solution offering fast & easy cradle-to-grave searches for phone numbers

Audience

Businesses searching for a solution to improve their services and accounting operations

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

$1000 one-time payment
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Micro-Tel
Founded: 1979
www.microcall.com

Company Information

Resource Software International
Founded: 1990
Canada
www.telecost.com/rsi-products.php#SHADOWCMS

Alternatives

Shadow CMS

Shadow CMS

Resource Software International

Alternatives

Call Accounting Mate

Call Accounting Mate

Callaccounting.ws
VXTracker

VXTracker

Connections
Teltrac

Teltrac

Interpacific Data Management
Infortel Select

Infortel Select

ISI Telemanagement Solutions
QualifyGo

QualifyGo

Oak Innovation Limited
Call Record Analyzer

Call Record Analyzer

Intelligent Visibility
Call SWEET!

Call SWEET!

DATEL Software Solutions
Infortel Select

Infortel Select

ISI Telemanagement Solutions

Categories

Categories

Call Accounting Features

By-Extension Reporting
Call Duration
Call Monitoring
Call Volume
Caller Identification
Inbound Reporting
Outbound Reporting
Unattended Call Management
Who Answered Log

Call Accounting Features

By-Extension Reporting
Call Duration
Call Monitoring
Call Volume
Caller Identification
Inbound Reporting
Outbound Reporting
Unattended Call Management
Who Answered Log

Integrations

No info available.

Integrations

No info available.
Claim Microcall and update features and information
Claim Microcall and update features and information
Claim Shadow CMS and update features and information
Claim Shadow CMS and update features and information