Medallia vs. TheySaid Comparison


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About Medallia allows you to thoughtfully and systematically engage your users with targeted, in-the-moment surveys across digital and traditional touchpoints. Our easily implemented survey solutions ensure you're gathering relevant, actionable data to make measurable customer impact. Once the customer survey data is collected, Medallia's AI technology uses machine learning to analyze structured and unstructured data to uncover sentiment, find commonalities, predict behavior, anticipate needs and prescribe actions to improve experiences. Build the most effective surveys for your customer journeys. Rapidly manage change and innovation to every aspect of your experience management program—from design to emails, questions and translations—with sophisticated targeting logic, flexible conditioning and distribution. Medallia surveys allow you to	About TheySaid is the everything app for feedback—powered by AI and voice—to help teams gather, analyze, and act on feedback faster and smarter. With TheySaid, you can conduct AI-driven interviews, surveys, user tests, and polls that go beyond static forms to uncover the “why” behind every response. The platform centralizes all your feedback in one intelligent dashboard, where AI summarizes insights, detects themes, and recommends next steps. From onboarding and customer experience to lost-deal analysis and product research, TheySaid adapts to any use case. Features like 2-way voice feedback, AI-assisted forms, usability testing, and conditional logic make participation seamless and human-like. Integrations with HubSpot, Salesforce, and Slack ensure your data flows directly into existing workflows, while enterprise-grade security keeps everything protected.
Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook	Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook
Audience Companies of all sizes that want a customer experience management solution	Audience TheySaid is built for teams and professionals who rely on feedback to make smarter decisions — including product managers, marketers, researchers, CX and HR teams, and agencies — who want to collect, analyze, and act on feedback across customers, employees, and users using AI-powered conversations, surveys, and interviews.
Support Phone Support 24/7 Live Support Online	Support Phone Support 24/7 Live Support Online
API Offers API	API Offers API
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing No information available. Free Version Free Trial	Pricing $49 per month Free Version Free Trial
Reviews/Ratings Overall 5.0 / 5 ease 5.0 / 5 features 4.0 / 5 design 5.0 / 5 support 5.0 / 5 Read all reviews	Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software
Training Documentation Webinars Live Online In Person	Training Documentation Webinars Live Online In Person
Company Information Medallia Founded: 2001 United States www.medallia.com	Company Information TheySaid United States www.theysaid.io
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Industrytics View All	Qwary View All
Categories 360 Degree Feedback Complaint Management Customer Experience Customer Journey Mapping Tools Customer Satisfaction Employee Engagement Experience Orchestration Journey Orchestration NPS Product Management Qualitative Data Analysis Survey Text Mining Unstructured Data Analysis	Categories Conversational AI NPS Survey
Survey Features Custom Survey URLs Data Analysis Tools Email Marketing Mobile Survey Offline Response Collection Paper Survey Question Branching Question Library Site Intercept Survey Skip Logic Supports Audio / Images / Video Show More Features 360 Degree Feedback Features Dashboard Feedback / Surveys Progress Tracking Question Library Rater Selection Self Service Portal Supports External Reviewers Complaint Management Features Case Management Complaint Classification Corrective Actions (CAPA) Customer Complaint Tracking Feedback Management Forms Management Issue Tracking Quality Assurance Management Routing Self Service Portal Social Media Monitoring Survey Management Customer Experience Features Action Management Analytics Customer Segmentation Dashboard Feedback Management Knowledge Management Multi-Channel Collection Sentiment Analysis Survey Management Text Analysis Trend Analysis Customer Journey Mapping Tools Features Action Management Attribution Modeling Behavioral Analytics Collaboration Customer Profiles Data Import / Export Predictive Analytics Surveys & Feedback Templates Customer Satisfaction Features 360 Degree Feedback Analytics Call Reporting Complaint Monitoring Feedback Collection Survey Management Employee Engagement Features Benchmarking Cultural Alignment Employee Awards Employee Guides Employee Recognition Feedback Management Goal Management Health & Wellness Programs Performance Management Pulse Surveys Product Management Features Collaboration Feedback Collection Idea Management Milestone Tracking Prioritization Product Roadmapping Release Management Requirements Management Resource Management Workflow Management Qualitative Data Analysis Features Annotations Collaboration Data Visualization Media Analytics Mixed Methods Research Multi-Language Qualitative Comparative Analysis Quantitative Content Analysis Sentiment Analysis Statistical Analysis Text Analytics User Research Analysis Text Mining Features Boolean Queries Document Filtering Graphical Data Presentation Language Detection Predictive Modeling Sentiment Analysis Summarization Tagging Taxonomy Classification Text Analysis Topic Clustering
Integrations Salesforce Slack AWS Marketplace Acoustic Tealeaf Adobe Marketo Engage Beam AI Cendyn Guestrev Cendyn Revintel Chief Compete Club Management Contentsquare CorralData Decibel Dimension Labs HubSpot CRM Mindful Nango Operata StepFunction Thematic Show More Integrations View All 34 Integrations	Integrations Salesforce Slack AWS Marketplace Acoustic Tealeaf Adobe Marketo Engage Beam AI Cendyn Guestrev Cendyn Revintel Chief Compete Club Management Contentsquare CorralData Decibel Dimension Labs HubSpot CRM Mindful Nango Operata StepFunction Thematic Show More Integrations View All 4 Integrations
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