Matrix

Matrix

The Matrix.org Foundation
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About

An open network for secure, decentralized communication. Matrix is an open source project that publishes the Matrix open standard for secure, decentralized, real-time communication, and its Apache licensed reference implementations. Matrix gives you simple HTTP APIs and SDKs (iOS, Android, Web) to create chatrooms, direct chats and chat bots, complete with end-to-end encryption, file transfer, synchronized conversation history, formatted messages, read receipts and more. Matrix provides state-of-the-art end-to-end-encryption via the Olm and Megolm cryptographic ratchets. This ensures that only the intended recipients can ever decrypt your messages, while warning if any unexpected devices are added to the conversation. Matrix owes its name to its ability to bridge existing platforms into a global open matrix of communication. Bridges are core to Matrix and designed to be as easy to write as possible, with Matrix providing the highest common denominator language to link the networks.

About

Meet Your New Customer Communications Platform Introducing a single platform that allows you to communicate with customers via any channel. Enjoy closer collaboration, effective workflows and more satisfied customers. Collaborate more efficiently by using a central hub for all incoming messages. Be more accessible, more flexible and build better workflows across WhatsApp Business, Messenger, Livechat, Apple Business Chat and email. Platform: ✓ Multichannel Inbox ✓ Analytics & Insights Channels & features: ✓ WhatsApp Business API ✓ Social Messaging ✓ Outbound Messaging ✓ Livechat ✓ Chat widget ✓ Teams module ✓ Smart routing ✓ Call deflection ✓ Tag & label management ✓ User management ✓ Contact management

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Companies interested in a secure, decentralized communication for chat

Audience

SMB and Enterprises that need an all-in-one customer communication platform to improve their customers experience.

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

€15 per user per month
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

The Matrix.org Foundation
Founded: 2014
matrix.org

Company Information

Saysimple
Founded: 2014
Netherlands
saysimple.com

Alternatives

Alternatives

WhatsApp

WhatsApp

Meta
Cwtch

Cwtch

Open Privacy Research Society
Viber

Viber

Viber Media

Categories

Categories

Messaging Features

End-to-End Encryption (E2EE)
File Sharing
Groups / Channels
Payments
Search / Filter
Self-Destructing Messages
Stickers / GIFs
Threaded Discussion
Video Conferencing
Voice Calling

Team Chat Features

End-to-End Encryption (E2EE)
File Sharing
Groups / Channels
Payments
Search / Filter
Self-Destructing Messages
Stickers / GIFs
Threaded Discussion
Video Conferencing
Voice Calling

Messaging Features

End-to-End Encryption (E2EE)
File Sharing
Groups / Channels
Payments
Search / Filter
Self-Destructing Messages
Stickers / GIFs
Threaded Discussion
Video Conferencing
Voice Calling

Team Chat Features

End-to-End Encryption (E2EE)
File Sharing
Groups / Channels
Payments
Search / Filter
Self-Destructing Messages
Stickers / GIFs
Threaded Discussion
Video Conferencing
Voice Calling

Customer Communications Management Features

Batch Communications
Chat / Messaging
Content Management
Email Distribution
Interactive Content
Multi-Channel Communications
On-Demand Communications
Personalization
Print Management
Template Management
Video Content

Customer Engagement Features

Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content

Live Chat Features

Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

Integrations

Apple Business Chat
Bird
CDK Global
Facebook Messenger
Gatus
Google Business Messages
Healthchecks.io
Instagram
LINE
Leo
Mazaal AI
Review Board
Salesforce
Telegram
Twilio
Viber
WhatsApp
X (Twitter)
Yoordi
changedetection.io

Integrations

Apple Business Chat
Bird
CDK Global
Facebook Messenger
Gatus
Google Business Messages
Healthchecks.io
Instagram
LINE
Leo
Mazaal AI
Review Board
Salesforce
Telegram
Twilio
Viber
WhatsApp
X (Twitter)
Yoordi
changedetection.io
Claim Matrix and update features and information
Claim Matrix and update features and information
Claim Saysimple and update features and information
Claim Saysimple and update features and information