MaptionnaireMapita Oy
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Related Products
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About
Maptionnaire is a hassle-free community engagement platform. It enables cities, consultancies, and research organizations to easily collect local insights and make GIS-backed decisions. Since 2011, Maptionnaire’s customers have gathered more than 25 million responses that influenced 14,000+ planning projects across more than 40 countries.
At Maptionnaire’s core are map-based tools for designing questionnaires, collecting information, and analyzing data. Maptionnaire also helps planners and local governments to collaborate, report, and communicate about community engagement and participatory budgeting projects with citizens and stakeholders, as well as internally within the organization.
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About
Verint® Case Management Professional™ is a cloud-based service that enables two distinct use cases for two distinct markets - Citizen Engagement and CCaaS.
Citizen Engagement
Verint® Case Management Professional™ automates customer/citizen interactions across both assisted and self-service channels, enabling engagement across hundreds of city / local government services whilst maximizing the opportunity for self-service.
The solution helps users to achieve greater channel shift for top 10 services by volume, and a higher percentage of of service requests completed on time.
CCaaS
Verint® Case Management Professional™ improves AHT, FCR and CSAT by enhancing the capabilities of CCaaS desktops with intelligent scripting and case management. Agents can resolve account queries, log requests and more all within a single integrated desktop. Logged requests can then be managed within their required SLAs.
This application helps customers to increase in First Contact Resolution (FCR
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Audience
City planners, consultants, and researchers across sectors, such as urban planning, education, or health care
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Audience
Public sector
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Support
Phone Support
24/7 Live Support
Online
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Support
Phone Support
24/7 Live Support
Online
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API
Offers API
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API
Offers API
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Screenshots and Videos |
Screenshots and VideosNo images available
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Pricing
No information available.
Free Version
Free Trial
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Pricing
No information available.
Free Version
Free Trial
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Reviews/
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Reviews/
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Training
Documentation
Webinars
Live Online
In Person
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Training
Documentation
Webinars
Live Online
In Person
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Company InformationMapita Oy
Founded: 2011
Finland
maptionnaire.com
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Company InformationVerint
Founded: 1994
United States
verint.com
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Integrations
No info available.
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Integrations
No info available.
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