Mapovate vs. Medallia Comparison


Mapovate Ethos Integrated Solutions	Medallia	+	+
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About The wizard simplifies the process of developing your journey maps. Simply follow the step by step process and develop your maps with ease. Share completed journey maps easily with multiple stakeholders. View reports easily in presentation mode, save and export completed maps in pdf mode. Collaborate and share feedback with peers and stakeholders to fix real customer problems directly on your journey maps. Collect and report Voice of Customer feedback seamlessly. Create and run surveys with the click of a button through Mapovate’s seamless integration with KnowledgeTRAK. Capture VOC feedback for all your customer touchpoints across different interaction channels. See results in real time in your Customer Experience Journey Maps!	About Medallia allows you to thoughtfully and systematically engage your users with targeted, in-the-moment surveys across digital and traditional touchpoints. Our easily implemented survey solutions ensure you're gathering relevant, actionable data to make measurable customer impact. Once the customer survey data is collected, Medallia's AI technology uses machine learning to analyze structured and unstructured data to uncover sentiment, find commonalities, predict behavior, anticipate needs and prescribe actions to improve experiences. Build the most effective surveys for your customer journeys. Rapidly manage change and innovation to every aspect of your experience management program—from design to emails, questions and translations—with sophisticated targeting logic, flexible conditioning and distribution. Medallia surveys allow you to
Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook	Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook
Audience Companies searching for a Customer journey mapping software with dynamic real-time voice of customer analytics	Audience Companies of all sizes that want a customer experience management solution
Support Phone Support 24/7 Live Support Online	Support Phone Support 24/7 Live Support Online
API Offers API	API Offers API
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing No information available. Free Version Free Trial	Pricing No information available. Free Version Free Trial
Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software	Reviews/Ratings Overall 5.0 / 5 ease 5.0 / 5 features 4.0 / 5 design 5.0 / 5 support 5.0 / 5 Read all reviews
Training Documentation Webinars Live Online In Person	Training Documentation Webinars Live Online In Person
Company Information Ethos Integrated Solutions United Arab Emirates www.mapovate.com	Company Information Medallia Founded: 2001 United States www.medallia.com
Alternatives UXPressia	Alternatives CheckMarket
Quadient Customer Journey Mapping Quadient	NICE CXone Mpower NICE
JourneyTrack	Semeon Analytics
Custellence	Sphinx iQ3 Le Sphinx
Smaply View All	Industrytics View All
Categories Customer Journey Mapping Tools	Categories 360 Degree Feedback Complaint Management Customer Experience Customer Journey Mapping Tools Customer Satisfaction Employee Engagement Experience Orchestration Journey Orchestration NPS Product Management Qualitative Data Analysis Survey Text Mining Unstructured Data Analysis
Customer Journey Mapping Tools Features Action Management Attribution Modeling Behavioral Analytics Collaboration Customer Profiles Data Import / Export Predictive Analytics Surveys & Feedback Templates	Customer Journey Mapping Tools Features Action Management Attribution Modeling Behavioral Analytics Collaboration Customer Profiles Data Import / Export Predictive Analytics Surveys & Feedback Templates Show More Features 360 Degree Feedback Features Dashboard Feedback / Surveys Progress Tracking Question Library Rater Selection Self Service Portal Supports External Reviewers Complaint Management Features Case Management Complaint Classification Corrective Actions (CAPA) Customer Complaint Tracking Feedback Management Forms Management Issue Tracking Quality Assurance Management Routing Self Service Portal Social Media Monitoring Survey Management Customer Experience Features Action Management Analytics Customer Segmentation Dashboard Feedback Management Knowledge Management Multi-Channel Collection Sentiment Analysis Survey Management Text Analysis Trend Analysis Customer Satisfaction Features 360 Degree Feedback Analytics Call Reporting Complaint Monitoring Feedback Collection Survey Management Employee Engagement Features Benchmarking Cultural Alignment Employee Awards Employee Guides Employee Recognition Feedback Management Goal Management Health & Wellness Programs Performance Management Pulse Surveys Product Management Features Collaboration Feedback Collection Idea Management Milestone Tracking Prioritization Product Roadmapping Release Management Requirements Management Resource Management Workflow Management Qualitative Data Analysis Features Annotations Collaboration Data Visualization Media Analytics Mixed Methods Research Multi-Language Qualitative Comparative Analysis Quantitative Content Analysis Sentiment Analysis Statistical Analysis Text Analytics User Research Analysis Survey Features Custom Survey URLs Data Analysis Tools Email Marketing Mobile Survey Offline Response Collection Paper Survey Question Branching Question Library Site Intercept Survey Skip Logic Supports Audio / Images / Video Text Mining Features Boolean Queries Document Filtering Graphical Data Presentation Language Detection Predictive Modeling Sentiment Analysis Summarization Tagging Taxonomy Classification Text Analysis Topic Clustering
Integrations 5X Acoustic Tealeaf Anecdote BOSCO Cendyn Loyalty Cendyn Revintel CorralData Crossbeam Dimension Labs Ikigai Kapiche LivingLens Marketo Mindful QEval Quaeris Slack StepFunction Thematic Topbox Show More Integrations	Integrations 5X Acoustic Tealeaf Anecdote BOSCO Cendyn Loyalty Cendyn Revintel CorralData Crossbeam Dimension Labs Ikigai Kapiche LivingLens Marketo Mindful QEval Quaeris Slack StepFunction Thematic Topbox Show More Integrations View All 33 Integrations
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