MantisHub vs. SysAid Comparison


MantisHub	SysAid SysAid Technologies	+	+
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About Hassle free bug & issue tracking. Track your issues with our simple, intuitive interface. Split your issues into categories and move then through your issues life-cycle. Search them, auto-assign them to your developers, attach files, tag it, ping your team mates and customize your system. All this and more with the well-known Mantis brand. Have your service hosted for a no hassle, super-fast setup with all new updates/features as soon as they are implemented. No more install or maintenance pain! Get reliable, secure data storage with access from anywhere. And you get access to our top notch support team for your MantisHub queries. We're always on the look out for integrations that enables your team to be more productive. We provide a heap of useful plugins exclusive to ManitsHub as well as partnering with some of the most popular services out there to leverage their capabilities for our users.	About SysAid is an AI-first Help Desk & ITSM platform powered by Agentic AI. It makes your IT team 100x more impactful, resolves issues faster, eliminates repetitive tasks, and shifts from firefighting to delivering strategic impact. With no-code workflows, AI-powered ticket handling, and an intuitive self-service portal, SysAid empowers IT to focus on what really matters: business value. At its core is Agentic AI: a powerful operational layer where AI Agents take the first action, accelerating resolution and boosting efficiency. Built for IT, SysAid includes enterprise-grade security, built-in governance, and the ability to add guardrails, control, and responsible AI protection to your data. Go live in weeks with fast, code-free onboarding—no heavy migrations or steep learning curves. With flexible customization and award-winning support, SysAid grows with you. ITSM run by AI—and by you.
Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook	Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook
Audience Companies of all sizes interested in a cloud-based issue tracking system	Audience SysAid targets a wide spectrum of organizations, including large enterprises, small and medium businesses, public sector entities, healthcare and educational institutions, as well as financial services. Its IT service management solutions cater to diverse industries, offering scalable and adaptable tools for managing complex IT infrastructures, optimizing workflows, ensuring compliance, and enhancing operational efficiency. SysAid's platform is designed to streamline IT processes, automate service workflows, and deliver tailored solutions that meet the unique needs of organizations across various sectors.
Support Phone Support 24/7 Live Support Online	Support Phone Support 24/7 Live Support Online
API Offers API	API Offers API
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing $4.95 per month Free Version Free Trial	Pricing No information available. Free Version Free Trial
Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software	Reviews/Ratings Overall 4.7 / 5 ease 4.7 / 5 features 4.7 / 5 design 4.4 / 5 support 4.8 / 5 Read all reviews
Training Documentation Webinars Live Online In Person	Training Documentation Webinars Live Online In Person
Company Information MantisHub Founded: 2014 United States www.mantishub.com	Company Information SysAid Technologies Founded: 2002 Israel, Canada, Romania, United Kingdom www.sysaid.com
Alternatives MantisBT	Alternatives Serviceaide
RC On-Track Issue Management Roundedcube	ServoDesk Simplisys Ltd
Sifter	Vivantio
Bugasura	Atera
TestCaseLab View All	SuperOps View All
Categories Issue Tracking	Categories AI Service Management (AISM) AI Tools Business Intelligence Chatbot Customer Service Help Desk Issue Tracking IT Asset Management IT Automation IT Management IT Service ITSM Network Monitoring Patch Management Service Desk Service Request Management Workload Automation
Issue Tracking Features Assignment Management Dashboard Escalation Management Issue Auditing Issue Scheduling Knowledge Base Project Management Recurring Issues Scheduling Task Management	Issue Tracking Features Assignment Management Dashboard Escalation Management Issue Auditing Issue Scheduling Knowledge Base Project Management Recurring Issues Scheduling Task Management Show More Features Business Intelligence Features Ad Hoc Reports Benchmarking Budgeting & Forecasting Dashboard Data Analysis Key Performance Indicators Natural Language Generation (NLG) Performance Metrics Predictive Analytics Profitability Analysis Strategic Planning Trend / Problem Indicators Visual Analytics Chatbot Features Call to Action Context and Coherence Human Takeover Inline Media / Videos Machine Learning Natural Language Processing Payment Integration Prediction Ready-made Templates Reporting / Analytics Sentiment Analysis Social Media Integration Customer Service Features Alerts / Escalation Appointment Management Call Center Management Email Management Knowledge Base Live Chat Performance Metrics Queue Management Self Service Portal Social Media Integration Surveys & Feedback Virtual Assistant Workflow Management Help Desk Features Alerts / Escalation Automated Routing Community Forums Customizable Branding Document Storage Email Integration Incident Management Interaction Tracking IT Asset Management Knowledge Base Known Issue Management Live Chat Multi-Channel Communication Multiple Brands / Products Network Monitoring Real-time Chat Self Service Portal Service Level Agreement (SLA) Management Ticket Management IT Asset Management Features Asset Tracking Audit Management Compliance Management Configuration Management Contract/License Management Cost Tracking Depreciation Management Inventory Management IT Service Management Maintenance Management Procurement Management Requisition Management Supplier Management IT Management Features Capacity Monitoring Compliance Management Event Logs Hardware Inventory IT Budgeting License Management Patch Management Remote Access Scheduling Software Inventory User Activity Monitoring IT Service Features Contract Management Incident Management IT Asset Management Knowledge Management Release Management Self Service Portal Service Catalog Service Reporting Ticket Management ITSM Features Asset Tracking Availability Management Change Management Configuration Management Contract/License Management Dashboard Incident Management Problem Management Project Management Release & Deployment Management Self Service Portal Network Monitoring Features Bandwidth Monitoring Baseline Manager Diagnostic Tools Internet Usage Monitoring IP Address Monitoring Real Time Analytics Resource Management Server Monitoring SLA Monitoring Uptime Monitoring Web Traffic Reporting Patch Management Features Alerts/Notifications Automatic Approval Automatic Patch Deployment Automatic Scans Compliance Management Custom Patches Dashboard Network Wide Management Patch Prioritization Patch Testing Remote Access/Control Vulnerability Scanning Service Desk Features Change Management CMDB Incident Management IT Asset Management Knowledge Base Mobile Access Procurement Management Remote Control Self Service Portal SLA Management Workload Automation Features Alerts / Notifications Audit Trails Business Process Management Cross-Platform Scheduling Dashboard Data Analysis / Visualization Event-Triggers Load Balancing Resource-Based Scheduling Robotic Process Automation (RPA) Workflow Foundation Support
Integrations Google Workspace Microsoft 365 Microsoft Teams Asterisk Axonius BeyondTrust Cloud Privilege Broker Bitbucket Bugsee Chronicle SOAR GitHub Jira Work Management LT Browser LogMeIn Rescue OneLogin Qlik Sense Sage 50 Stackreaction TeamViewer TestLodge Toggl Track Show More Integrations View All 10 Integrations	Integrations Google Workspace Microsoft 365 Microsoft Teams Asterisk Axonius BeyondTrust Cloud Privilege Broker Bitbucket Bugsee Chronicle SOAR GitHub Jira Work Management LT Browser LogMeIn Rescue OneLogin Qlik Sense Sage 50 Stackreaction TeamViewer TestLodge Toggl Track Show More Integrations View All 23 Integrations
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