MagicCRM

MagicCRM

MagicLeader
SOMTAB

SOMTAB

SOM
+
+

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About

The unique sensation of a software program sewn especially for you, the comfort of measures that adapt perfectly to your figure, 100% Italian CRM management software program like the best tailoring. Behind every experience, even the negative ones, there is an opportunity; to be able to grasp and exploit them first is the secret of a winning mentality and a lasting relationship with your most precious asset, the customer. Tackling a CRM project is only partly a technological problem. It is first and foremost an organizational and "mentality" problem. For over a decade our company has been engaged in a specific and exclusive way on issues related to the CRM management of customer relations and only thanks to its many successful cases can it transmit those CRM skills and that experience essential to guarantee success and returns. expected by each customer. Always connected. Always in contact with the business.

About

The experience your clients have every time they come into contact with your organization, especially during "moments of truth", nourishes the feeling they have for you. Active listening at all stages of the customer journey paves the way to a deep understanding of your customers' needs and an unparalleled ability to react. Without a doubt, measuring the customer experience is the first pillar in implementing successful business strategies. It is common knowledge that a loyal customer is first and foremost a satisfied customer. We help organizations at all stages of project implementation, from design to the interpretation of results. Complete design of customer survey methodology or customer voice program. Ongoing data collection from the target audience. Designing reports and dashboards to support action at all levels of the organization. Implementation of a feedback loop strategy/post-survey follow-up with clients (strategy design, manager training, etc.)

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Enterprises requiring a CRM management software solution to optimize their operations

Audience

Businesses searching for a solution to improve their services and increase sales

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

$2000 per year
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

MagicLeader
Italy
www.magiccrm.it/it/

Company Information

SOM
Founded: 1986
Canada
www.som.ca/en/products/customer-experience-management

Alternatives

Alternatives

SOMTAB

SOMTAB

SOM
Merkato

Merkato

Quootz
Momentum EHR

Momentum EHR

Momentum Healthware

Categories

CRM

Categories

CRM Features

Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management

Customer Experience Features

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Customer Satisfaction Features

360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management

Integrations

No info available.

Integrations

No info available.
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