M-LINX

M-LINX

MCC
Optima Pro

Optima Pro

Damco Solutions
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About

M-LINX™ is a proprietary enterprise-class mobile workforce management application suite created by Mobile Computing Corp. Inc. This ‘best-in-class’ solution has been developed with an almost 30-year evolution in the industries you work in. The end product is a suite of tools that, when configured, delivers a custom-engineered solution. M-LINX™ has been created and developed with not only today, but with the future in mind. Many of our customers are running 2nd and 3rd generations of the solution. The solution provides tools for Senior level Managers, Dispatchers, Inventory and Asset managers and mobile users. MCC is a leading full-service provider of real-time field force mobility and optimization solutions. M-LINXTM is proven to dramatically enhance customer service and retention while reducing operating costs.

About

Optima Pro is a field service software solution to manage work orders, warranties, service contracts, field service scheduling, spare parts inventory, and the service organization. Damco's flagship Salesforce product, Optima Pro is a tool for mobile workforces, used to streamline field service operations. It optimizes Field Service workflows by organizing service delivery personnel teams as per their skills and time-slot availability, tracking the service contracts and offering automatic renewal provisions, generating/modifying invoices, and allowing dispatchers/managers access to the real-time location of agents. The field service industry is one segment that is often under pressure to synchronize its tasks. They have the high-end responsibility of keeping a track of on-site service, dispatch technicians for installations, repairs, maintenance, and honoring the customer SLAs. Best For SMEs, Agencies, Enterprises

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Companies of all sizes seeking a solution to enhance customer service and retention

Audience

Field service companies

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

$500 one-time payment
Free Version
Free Trial

Pricing

Free to Start
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Reviews/Ratings

Overall 4.9 / 5
ease 4.3 / 5
features 4.9 / 5
design 4.7 / 5
support 4.9 / 5

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

MCC
Founded: 1984
Canada
www.mobilecom.com

Company Information

Damco Solutions
Founded: 1996
United States
www.damcogroup.com/salesforce/

Alternatives

Alternatives

Kirona Solutions Limited

Kirona Solutions Limited

Kirona: Field Service Management Software
Joblogic

Joblogic

Tracer Management Systems

Categories

Categories

Field Service Management Features

Billing & Invoicing
Contact Database
Contract Management
Customer Database
Dispatch Management
Electronic Signature
Inventory Management
Mobile Access
Payment Collection in the Field
Quotes / Estimates
Routing
Scheduling
Service History Tracking
Time Clock
Work Order Management

Field Service Management Features

Billing & Invoicing
Contact Database
Contract Management
Customer Database
Dispatch Management
Electronic Signature
Inventory Management
Mobile Access
Payment Collection in the Field
Quotes / Estimates
Routing
Scheduling
Service History Tracking
Time Clock
Work Order Management

Work Order Features

Contract Management
Customer Database
Dispatch Management
Inventory Control
Job Management
Preventive Maintenance
Quotes / Estimates
Recurring Appointments
Routing
Scheduling
Task Management

Integrations

Salesforce

Integrations

Salesforce
Claim M-LINX and update features and information
Claim M-LINX and update features and information
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Claim Optima Pro and update features and information