LogMeIn Rescue vs. Zest MSP Comparison


LogMeIn Rescue GoTo	Zest MSP	+	+
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About LogMeIn Rescue is an enterprise remote support solution for PCs, Macs, and mobile devices, designed to help IT teams deliver fast technical assistance while ensuring secure, reliable sessions for both technicians and end users. Built for small IT helpdesks through to large enterprise organizations, LogMeIn Rescue provides the flexibility needed to remotely support employees and customers and to effectively enable remote work. LogMeIn Rescue supports seamless access across major platforms and incorporates strong security measures such as permission-based controls, PIN code validation, and 256-bit AES encryption. Its centralized admin console offers streamlined oversight with features like session recording and real-time monitoring, while branding options help organizations tailor the support experience. Trusted globally with over one billion remote sessions, LogMeIn Rescue helps IT teams resolve issues quickly and maintain efficient, high-quality support operations.	About Most PSA software is over-engineered, a hodge-podge of capabilities, and often requires complex configuration conducted by specialists to become useable. Zest was built on the premise that a PSA should be tailored to the needs of MSP managers and technicians and should be working day 1 out of the box. Zest is built to be ready to use out of the box. Gone are the days of months of complex configuration. Zest differentiates your MSP from the competition, optimizing your ability to keep and retain customers. Zest was built to optimize technicians' workflow and workload, and we're the PSA that technicians love to use. Making sure clients are happy is key to running an MSP. Zest makes sure you know the health of every account. Zest was created as the antithesis of big, complex MSP management systems. We pared away unnecessary customizations, time-consuming configuration, and costly additional hires, leaving you only with what you need.
Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook	Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook
Audience Enterprise IT departments, managed service providers, and organizations requiring secure, scalable, multi-platform remote support to efficiently manage and resolve technical issues	Audience Enterprises interested in a solution to optimize the process of running their managed service provider
Support Phone Support 24/7 Live Support Online	Support Phone Support 24/7 Live Support Online
API Offers API	API Offers API
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing $109 per month Free Version Free Trial	Pricing $79 per month Free Version Free Trial
Reviews/Ratings Overall 4.7 / 5 ease 4.7 / 5 features 4.8 / 5 design 4.6 / 5 support 4.8 / 5 Read all reviews	Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software
Training Documentation Webinars Live Online In Person	Training Documentation Webinars Live Online In Person
Company Information GoTo Founded: 2003 United States www.logmein.com/products/rescue	Company Information Zest MSP United States www.zestmsp.com
Alternatives Zoho Assist Zoho	Alternatives Zest
ISL Light Remote Desktop ISL Online	TimeZest
ConnectWise ScreenConnect ConnectWise	Zest Zest Technology
LogMeIn Resolve GoTo	Zest
LogMeIn Pro GoTo View All	ZEST Security View All
Categories Call Center Co-Browsing Help Desk ITSM Live Chat MSP Remote Desktop Remote Support Remote Video Support Remote Work RMM Screen Sharing	Categories MSP
MSP Features Backup Management Billing & Invoicing CRM Dashboard Help Desk Issue Management Live Chat Patch Management Privileged Access Management (PAM) Project Management Remote Access Remote Systems Monitoring Scheduling Show More Features Call Center Features Blended Call Center Call Logging Call Recording Call Scripting Campaign Management Database Escalation Management Inbound Call Center IVR / Voice Recognition Manual Dialer Outbound Call Center Predictive Dialer Progressive Dialer Queue Management Real-time Chat Reporting/Analytics Help Desk Features Alerts / Escalation Automated Routing Community Forums Customizable Branding Document Storage Email Integration Incident Management Interaction Tracking IT Asset Management Knowledge Base Known Issue Management Live Chat Multi-Channel Communication Multiple Brands / Products Network Monitoring Real-time Chat Self Service Portal Service Level Agreement (SLA) Management Ticket Management ITSM Features Asset Tracking Availability Management Change Management Configuration Management Contract/License Management Dashboard Incident Management Problem Management Project Management Release & Deployment Management Self Service Portal Remote Desktop Features Chat Cross-Platform Access File Transfer Group View Mobile Device Access Multi Monitor Support Record Remote Sessions Remote Print Remote Wake User Management Remote Support Features Diagnostic Tools File Transfer Live Chat Real-time Chat Remote Control Screen Sharing Session Recording Session Transfer Surveys & Feedback Remote Work Features Collaboration Credential Management Electronic Signature Employee Monitoring Live Chat Meeting Management Project Management Remote Access Remote Support Screen Sharing Softphone Task Management Time Zone Tracking Video Chat Web Conferencing Screen Sharing Features Annotations / Drawing Tools Desktop / Browser Sharing Mobile Screen Sharing Presenter Control Management Remote Control Screen Capture Screen Mirroring Screen Recording
Integrations AuthPoint Blotout Campaign Monitor Cayzu Freshdesk Freshservice HaloPSA Hudu Incident IQ Level LiveChat Meltano Microsoft Outlook QuickBooks Online Salesforce Agentforce Service ServiceNow SolarWinds Service Desk SysAid Xero Zendesk Show More Integrations View All 18 Integrations	Integrations AuthPoint Blotout Campaign Monitor Cayzu Freshdesk Freshservice HaloPSA Hudu Incident IQ Level LiveChat Meltano Microsoft Outlook QuickBooks Online Salesforce Agentforce Service ServiceNow SolarWinds Service Desk SysAid Xero Zendesk Show More Integrations View All 10 Integrations
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