LogMeIn Central vs. ScreenMeet Comparison


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About LogMeIn Central is a powerful remote monitoring and management (RMM) platform designed to help IT teams maintain and secure their infrastructure from anywhere. It offers fast, reliable remote access for both PCs and Macs via mobile devices or desktops, enabling seamless support regardless of location. The platform provides features such as user management with group permissions, two-factor authentication, and computer grouping by location or function. LogMeIn Central integrates antivirus management powered by Bitdefender and a security center to help mitigate risks and prevent unauthorized data access. It also monitors computer health to detect critical issues and ensure smooth operation. Suitable for internal IT teams and managed service providers, it enables efficient management of endpoints through a single dashboard.	About The leading enterprise cloud-native remote support platform, embedded in ServiceNow, Salesforce, Tanium, and more. Empower your IT Help Desk and Contact Center teams to resolve 32% more issues in the first call. With a sleek UX and multi-channel support, agents launch in a single click with no downloads necessary. Since ScreenMeet is browser-based and embedded in your current CRM and ITSM, your IT Help Desk and Contact Center teams connect in seconds, thanks to our low latency, global cloud infrastructure. Authentication within platforms like Salesforce and ServiceNow ensures credentials adhere to your strict internal password policies, and it’s configurable to let you store data in your cloud in designated geographies. Enterprise-grade security -Built on Amazon Web Services (AWS), the leading cloud solution -Data transmission: TLS and DTLS 1.2+ with AES-256-bit encryption -Authentication with Salesforce & ServiceNow for added security -Store data in your preferred cloud
Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook	Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook
Audience Internal IT teams, managed service providers, and businesses managing distributed endpoints like kiosks, POS systems, or remote devices seeking secure, efficient remote IT infrastructure management	Audience Call centers and businesses looking for a cloud remote support software solution for customer and employee support.
Support Phone Support 24/7 Live Support Online	Support Phone Support 24/7 Live Support Online
API Offers API	API Offers API
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing No information available. Free Version Free Trial	Pricing No information available. Free Version Free Trial
Reviews/Ratings Overall 5.0 / 5 ease 4.3 / 5 features 5.0 / 5 design 5.0 / 5 support 5.0 / 5 Read all reviews	Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software
Training Documentation Webinars Live Online In Person	Training Documentation Webinars Live Online In Person
Company Information GoTo Founded: 2003 United States www.logmein.com/products/central	Company Information ScreenMeet Founded: 2014 United States screenmeet.com
Alternatives ConnectWise ScreenConnect ConnectWise	Alternatives CrankWheel
Thinfinity Remote Desktop Cybele Software	Blitzz Blitzz Remote Support
Cisco Webex Support Cisco	Fullview
LogMeIn Resolve GoTo	N-able N‑central N-able
LogMeIn Pro GoTo View All	ServiceNow View All
Categories Endpoint Protection IT Asset Management IT Management IT Service Remote Desktop RMM	Categories Customer Service Screen Share and Cobrowse for Website and Mobile App Assistance: ScreenMeet revolutionizes customer communication and support by making digital interactions feel as personal as in-person sessions. Easily integrate video calls, screen sharing, and cobrowsing into your customer support with fully embedded ScreenMeet. Adding these additional channels boosts First Call Resolution, CSAT, and NPS across industries. Operate securely from your existing Agent workspace—view and annotate the customer's screen, mask sensitive information, and remotely control peripherals when needed, all without compromising data security or privacy. Connect quickly with customers through their preferred channels, enhancing resolution times and overall customer satisfaction. ScreenMeet is embedded in the most popular CRM/CSM platforms, so sessions launch seamlessly and session data is automatically recorded right in your existing system. Help Desk Diagnose and Resolve IT Issues in Real Time: ScreenMeet's integrated applications support your IT Help Desk in managing hybrid work environments efficiently, enabling service delivery to employees both onsite and remotely. It acts as an effortless extension to your existing IT Service Delivery Platform, enhancing engagement between employees and agents. With ScreenMeet's combination of video calling, screen sharing, and remote desktop capabilities, you can swiftly identify and address hardware and software. All activities are managed within your current IT Help Desk ticketing system, eliminating the need for extra user accounts and data storage concerns—all data is stored in your established system of record. Launching directly within the platform without any agent downloads and authenticated within the platform, ScreenMeet offers a smooth, virtual in-person experience for both agents and employees. This seamless integration ensures quick onboarding and efficient IT issue resolution. IT Service Remote Desktop Remote Support Is your software adapting to modern needs? Many remote support solutions are outdated, initially designed for specific hardware like appliances and desktops, lacking the necessary connectivity and integration for smooth incorporation into daily workflows. ScreenMeet stands out by facilitating exceptional employee experiences, enabling easy work-from-home or work-from-anywhere capabilities on any device. As a cloud-native platform built on AWS's global infrastructure with enterprise-grade security, it allows agents to efficiently operate from a single platform. Minimize employee downtime and interruptions by addressing issues promptly. With ScreenMeet, you can quickly manage and resolve issues on a global scale across all major platforms—Mac, Windows, Android, and iOS. Our intuitive user interface is crafted to enhance productivity by tackling problems early, significantly saving time and improving workflows.
IT Service Features Contract Management Incident Management IT Asset Management Knowledge Management Release Management Self Service Portal Service Catalog Service Reporting Ticket Management Remote Desktop Features Chat Cross-Platform Access File Transfer Group View Mobile Device Access Multi Monitor Support Record Remote Sessions Remote Print Remote Wake User Management Show More Features Endpoint Protection Features Activity Log Antivirus Application Security Behavioral Analytics Device Management Encryption Signature Matching Web Threat Management Whitelisting / Blacklisting IT Asset Management Features Asset Tracking Audit Management Compliance Management Configuration Management Contract/License Management Cost Tracking Depreciation Management Inventory Management IT Service Management Maintenance Management Procurement Management Requisition Management Supplier Management IT Management Features Capacity Monitoring Compliance Management Event Logs Hardware Inventory IT Budgeting License Management Patch Management Remote Access Scheduling Software Inventory User Activity Monitoring RMM Features Deployment Management For MSPs IT Asset Management Mobile Access Network Monitoring Patch Management Real-time Alerts Remediation Management	IT Service Features Contract Management Incident Management IT Asset Management Knowledge Management Release Management Self Service Portal Service Catalog Service Reporting Ticket Management Remote Desktop Features Chat Cross-Platform Access File Transfer Group View Mobile Device Access Multi Monitor Support Record Remote Sessions Remote Print Remote Wake User Management Show More Features Customer Service Features Alerts / Escalation Appointment Management Call Center Management Email Management Knowledge Base Live Chat Performance Metrics Queue Management Self Service Portal Social Media Integration Surveys & Feedback Virtual Assistant Workflow Management Help Desk Features Alerts / Escalation Automated Routing Community Forums Customizable Branding Document Storage Email Integration Incident Management Interaction Tracking IT Asset Management Knowledge Base Known Issue Management Live Chat Multi-Channel Communication Multiple Brands / Products Network Monitoring Real-time Chat Self Service Portal Service Level Agreement (SLA) Management Ticket Management Remote Support Features Diagnostic Tools File Transfer Live Chat Real-time Chat Remote Control Screen Sharing Session Recording Session Transfer Surveys & Feedback
Integrations AuthPoint Axonius Check Point Quantum SD-WAN Control D Datto RMM Datto Workplace DoubleClue Genesys Cloud CX Indent Intel Tiber AI Studio Intelligent ABM Microsoft Dynamics 365 MyGlue Salesforce ScalePad ScalePad Lifecycle Manager ServiceNow ServiceNow Customer Service Management Tanium Zendesk Show More Integrations View All 16 Integrations	Integrations AuthPoint Axonius Check Point Quantum SD-WAN Control D Datto RMM Datto Workplace DoubleClue Genesys Cloud CX Indent Intel Tiber AI Studio Intelligent ABM Microsoft Dynamics 365 MyGlue Salesforce ScalePad ScalePad Lifecycle Manager ServiceNow ServiceNow Customer Service Management Tanium Zendesk Show More Integrations View All 7 Integrations
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