LazyMonkey

LazyMonkey

Mindrops
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+

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About

LazyMonkey offers innovative QR-based feedback solutions that streamline the feedback process for organizations across industries. Our flagship healthcare feedback system enables hospitals to gather real-time patient feedback by providing a unique QR code at points of service. Patients simply scan the code and provide feedback on an intuitive online form. The system instantly collates feedback data into an easy-to-interpret dashboard that hospital administrators can use to identify areas of improvement. Beyond healthcare, LazyMonkey applies this technology across sectors, with tailored solutions for public services, malls, retailers, banks, educational institutions, and more. Our proprietary software integrates seamlessly with existing systems to facilitate the unique QR code generation, data collection and collation, and dashboard visualization that power our transformative approach to feedback management.

About

Unify your feedback data with Salesforce data by mapping survey responses back to any Salesforce object. Resolve customer issues by automatically triggering follow-ups with the appropriate person or team based on a single response. Create personalized survey experiences by merging Salesforce data such as a case number or service rep’s name directly into your survey questions. Enhance the world’s #1 customer service software with feedback data. Create Lifecycle Maps to account for different types of customer journeys. Customize each journey by identifying key stages of interaction where feedback is most valuable, and align specific surveys to those moments of interaction. Meet your customers where they are by surveying them immediately after service interactions to ensure you are gathering accurate feedback. With Salesforce Feedback Management, you can survey customers across various channels including email, post-chat, SMS, WhatsApp, Facebook, third-party websites, and in-app.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Malls, Hospitals, Universities, Banking Institutions

Audience

Companies looking for a solution to improve customer experiences through superior service

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

$300 per 1,000 responses
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Mindrops
Founded: 2016
India
www.mindrops.com

Company Information

Salesforce
United States
www.salesforce.com/products/platform/products/feedback-management/

Alternatives

Alternatives

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Emotics

Emotics

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Simplesat

Simplesat

Pronto Holdings
Zence Feedback

Zence Feedback

Easyrewardz

Categories

Categories

Customer Feedback Features

Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback

Integrations

Facebook
Salesforce

Integrations

Facebook
Salesforce
Claim LazyMonkey and update features and information
Claim LazyMonkey and update features and information
Claim Salesforce Feedback Management and update features and information
Claim Salesforce Feedback Management and update features and information