ServiceDesk Plus MSP

ServiceDesk Plus MSP

ManageEngine
+
+

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About

AssetControl Cloud is a powerful, cloud-based asset management platform designed to help businesses track, manage, and maintain physical and digital assets with ease. It supports multi-tenant setups, making it ideal for organizations managing multiple clients or departments. With flexible asset tracking, check-in/check-out systems, and detailed reporting, it streamlines operations and ensures accountability. The platform offers robust subscription management with Stripe integration, allowing businesses to handle payments and trials seamlessly. Its scalable infrastructure supports enterprises of all sizes, providing role-based permissions, real-time updates, and customizable plans to fit any need. AssetControl Cloud also includes advanced location and area management, enabling users to organise assets effectively.

About

ServiceDesk Plus MSP is a web-based, full-fledged ITSM suite designed specifically for managed service providers. This all-in-one ITSM solution delivers a comprehensive help desk, service desk, account management, asset management, remote controls, and advanced reporting in a multi-tenant architecture with robust data segregation. It empowers service providers to offer services and support to multiple clients with centralized controls. Managing a number of accounts can be challenging without a tool to process and organize tasks for each account separately. It is easy to mix up contacts or services, miss SLAs, or simply not have enough time to finish all the necessary tasks when handling multiple companies. With account management, these mix ups and delays can be overcome. MSPs face the unique challenge of providing IT services to organizations that have multiple contacts, service level agreements, and work processes.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Companies of all sizes seeking a tool to keep track of keys and equipment

Audience

Managed service providers seeking a solution to manage their operations and services

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

£50/per 1000 assets
Free Version
Free Trial

Pricing

$1445 per year
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 4.0 / 5
support 5.0 / 5

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

KeyTracker
United Kingdom
assetcontrol.cloud

Company Information

ManageEngine
Founded: 1996
India
www.manageengine.com/products/service-desk-msp/

Alternatives

Alternatives

SysAid

SysAid

SysAid Technologies
KEYper

KEYper

KEYper Systems
OXARI

OXARI

Infonet Projekt SA
MRI NetFacilities

MRI NetFacilities

MRI Software
KeyTracer

KeyTracer

Real Time Networks

Categories

Categories

Key Tracking Features

Access Controls/Permissions
Alerts/Notifications
Audit Trail
Barcoding / RFID
Check-in / Check-out
Key Holder Management
Lock Management
Master Key Management
Overdue Tracking

ITSM Features

Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal

MSP Features

Backup Management
Billing & Invoicing
CRM
Dashboard
Help Desk
Issue Management
Live Chat
Patch Management
Privileged Access Management (PAM)
Project Management
Remote Access
Remote Systems Monitoring
Scheduling

Professional Services Automation Features

Billing & Invoicing
Client Portal
Collaboration Tools
CRM
Document Management
Portfolio Management
Project Management
Proposal Generation
Quote Management
Resource Management
Time & Expense Tracking

Integrations

OverSOC

Integrations

OverSOC
Claim KeyTracker and update features and information
Claim KeyTracker and update features and information
Claim ServiceDesk Plus MSP and update features and information
Claim ServiceDesk Plus MSP and update features and information