Kenekt

Kenekt

Gwynn Group
SmartDial

SmartDial

Enghouse Interactive
+
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About

Kenekt is an intuitive and highly intelligent Case Management Solution that seamlessly evaluates information and routes work to the right personnel at the most effective time. Kenekt is both a case management solution and a contact center solution, blurring the lines between industry practice and innovation. Powered by simplistic design, Kenekt takes the staples of contact center management and enhances them with case development, dynamic presentation, intelligent sequencing, environment integration, structured competition, and industry-defined modules. Eliminate the burden on internal IT resources with Kenekt's case development capability. Kenekt is exceptionally flexible when it comes to data management and case development. Kinect requires data, of course; however, you determine the specific fields, formats, data structures, and input methods. To enable such flexibility, Kenekt is supported by a fully configurable data architecture, a robust API environment.

About

Enghouse Interactive SmartDial is the industry leading outbound dialer, providing clients and agents with an unparalleled experience, delivering higher agent productivity and simplifying compliance with regulations as compared to other outbound dialer solutions. Six Reasons to Use SmartDial from Enghouse Interactive. Engineered to work natively with Enghouse Interactive Contact Center solutions. Seamlessly integrates with other Contact Center platforms as well. Intelligently blends Outbound call flows with Inbound flows to optimize Agent productivity. Easily satisfies national, regional and local regulations (i.e. TCPA, FDCPA, DNC). Benefit from unparalleled operational flexibility; across multiple campaigns or timezones. Available via Cloud, On-Premise, or Hybrid deployment. Ensures adherence to all regulatory requirements (local, state and federal), across multiple deployment points, time zones and campaigns.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Companies seeking a solution to evaluate information and route work to the right personnel

Audience

Companies of all sizes interested in a powerful outbound dialer

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Gwynn Group
www.gwynngroup.com

Company Information

Enghouse Interactive
Founded: 1984
United States
enghouseinteractive.com/SmartDial

Alternatives

Alternatives

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T-Max Predictive Dialer

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Polonious

Polonious

Polonious Systems
BatchDialer

BatchDialer

BatchService
CogendaWorks

CogendaWorks

Cogenda
PIMS Dialer

PIMS Dialer

Pimsware
Capone

Capone

a⬟story
Dialfire

Dialfire

cloud IT Services

Categories

Categories

Debt Collection Features

Agency Management
Auto Dialer
Automated Notices
Callback Scheduling
Client Management
Commission Management
Compliance Management
Contact Management
Credit Bureau Reporting
In-House Collections
Payment Plans
Transaction Management

Predictive Dialer Features

Call Monitoring
Call Recording
Call Results
Call Transfer
Callback Scheduling
Campaign Specific Caller ID
Contact Management
FCC Compliance
FTC Compliance
Lead Capture
Lead Management

Integrations

No info available.

Integrations

No info available.
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