KenektGwynn Group
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SmartDialEnghouse Interactive
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Related Products
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About
Kenekt is an intuitive and highly intelligent Case Management Solution that seamlessly evaluates information and routes work to the right personnel at the most effective time. Kenekt is both a case management solution and a contact center solution, blurring the lines between industry practice and innovation. Powered by simplistic design, Kenekt takes the staples of contact center management and enhances them with case development, dynamic presentation, intelligent sequencing, environment integration, structured competition, and industry-defined modules. Eliminate the burden on internal IT resources with Kenekt's case development capability. Kenekt is exceptionally flexible when it comes to data management and case development. Kinect requires data, of course; however, you determine the specific fields, formats, data structures, and input methods. To enable such flexibility, Kenekt is supported by a fully configurable data architecture, a robust API environment.
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About
Enghouse Interactive SmartDial is the industry leading outbound dialer, providing clients and agents with an unparalleled experience, delivering higher agent productivity and simplifying compliance with regulations as compared to other outbound dialer solutions. Six Reasons to Use SmartDial from Enghouse Interactive. Engineered to work natively with Enghouse Interactive Contact Center solutions. Seamlessly integrates with other Contact Center platforms as well. Intelligently blends Outbound call flows with Inbound flows to optimize Agent productivity. Easily satisfies national, regional and local regulations (i.e. TCPA, FDCPA, DNC). Benefit from unparalleled operational flexibility; across multiple campaigns or timezones. Available via Cloud, On-Premise, or Hybrid deployment. Ensures adherence to all regulatory requirements (local, state and federal), across multiple deployment points, time zones and campaigns.
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Audience
Companies seeking a solution to evaluate information and route work to the right personnel
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Audience
Companies of all sizes interested in a powerful outbound dialer
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Support
Phone Support
24/7 Live Support
Online
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Support
Phone Support
24/7 Live Support
Online
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API
Offers API
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API
Offers API
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
No information available.
Free Version
Free Trial
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Pricing
No information available.
Free Version
Free Trial
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Reviews/
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Reviews/
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Training
Documentation
Webinars
Live Online
In Person
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Training
Documentation
Webinars
Live Online
In Person
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Company InformationGwynn Group
www.gwynngroup.com
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Company InformationEnghouse Interactive
Founded: 1984
United States
enghouseinteractive.com/SmartDial
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Categories |
Categories |
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Debt Collection Features
Agency Management
Auto Dialer
Automated Notices
Callback Scheduling
Client Management
Commission Management
Compliance Management
Contact Management
Credit Bureau Reporting
In-House Collections
Payment Plans
Transaction Management
Predictive Dialer Features
Call Monitoring
Call Recording
Call Results
Call Transfer
Callback Scheduling
Campaign Specific Caller ID
Contact Management
FCC Compliance
FTC Compliance
Lead Capture
Lead Management
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Integrations
No info available.
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Integrations
No info available.
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