KIX vs. Motadata Comparison


KIX KIX Service Software	Motadata	+	+
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		Related Products Serviceaide Serviceaide is a complete service management solution that can be implemented in weeks, not months, and intuitive to use. With low administration costs and quick implementation, you will see a real return on your investment. A flexible platform that works either on premise or in the cloud. Serviceaide is based on ITIL best practices and has been designed to be a comprehensive solution with all the components your team needs. You can choose the environment that best suits your technology, compliance, and infrastructure needs. Affordable and comprehensive, Serviceaide provides IT staff with the functions required to manage everything from ticketing to incident, change and asset management and more. Serviceaide includes a virtual agent, self-service portals and AI-based features to support analyst and end user productivity. Automate processes across technical workflows, services and business processes for business agility. 139 Ratings Visit Website ServoDesk Award winning, easy to use Help Desk software for service departments challenged to do more with less. ServoDesk delivers flexible solutions for all support teams regardless of size incorporating AI. - Manage multiple data channels from one easy to use interface. - Roles based access to tickets. - Email integration with automated ticket creation and acknowledgements. - Feature rich reporting tool and dynamic dashboards. - Customer Portal theme-able by Department / Customer organization. - Powerful but simple to create business rules and workflows to drive automation. Not to mention our market leading support, don't waste time reviewing thousands of documents online give us a call. 20 Ratings Visit Website BlueFolder Introducing BlueFolder – Your Ultimate Service Management Solution Unlock the full potential of streamlined service management with BlueFolder, the comprehensive software designed to empower your business. Whether you're a field service provider, maintenance team, or IT support organization, BlueFolder is your go-to solution for optimizing workflows, enhancing customer satisfaction, and boosting efficiency. Key Features: Intuitive Work Order Management Dispatch and Scheduling Customer Relationship Management (CRM) Mobile Accessibility Billing, Invoicing, and Payments Asset/Equipment and Contract Management Customizable Reporting Integration Capabilities Choose BlueFolder and experience the transformation of your service management operations. Elevate customer satisfaction, increase efficiency, and drive success with the power of BlueFolder at your fingertips. 118 Ratings Visit Website NinjaOne NinjaOne automates the hardest parts of IT, delivering visibility, security, and control over all endpoints for more than 20,000 customers. The NinjaOne automated endpoint management platform is proven to increase productivity, reduce security risk, and lower costs for IT teams and managed service providers. The company seamlessly integrates with a wide range of IT and security technologies. NinjaOne is obsessed with customer success and provides free and unlimited onboarding, training, and support. 3,047 Ratings Visit Website Pipefy Pipefy is the AI-enhanced process automation platform that conserves IT resources and empowers business teams to build and deploy up to 85% of workflows — no coding knowledge or third-party specialized services firms required. Standardize, streamline, and connect workflows for better end-user experiences and faster business results. Key features include a built-in security suite and a flexible no-code framework for faster deployment and lower implementation costs. Minimize process complexity and expensive stack sprawl with connections to 300+ apps and systems out of the box, and HTTP/HTTPS to integrate Pipefy with everything else. 583 Ratings Visit Website Auvik Auvik's cloud-based network monitroing and management software gives you instant insight into the networks you manage, and automates complex and time-consuming network tasks. You get complete network visibility and control. Real-time network mapping & inventory means you'll always know exactly whats where, even as your users move. Automated config backup & restore on network devices means you'll mitigate network risk with no manual effort. And deep network traffic insights is a game changer. Whether you are a corporate IT professional or a Managed Service Provider, Auvik has a simple, out of the box solution for you and your team that only take minutes to deploy. 659 Ratings Visit Website Device42 With customers across 70+ countries, organizations of all sizes rely on Device42 as the most trusted, advanced, and complete full-stack agentless discovery and dependency mapping platform for Hybrid IT. With access to information that perfectly mirrors the reality of what is on the network, IT teams are able to run their operations more efficiently, solve problems faster, migrate and modernize with ease, and achieve compliance with flying colors. Device42 continuously discovers, maps, and optimizes infrastructure and applications across data centers and cloud, while intelligently grouping workloads by application affinities and other resource formats that provide a clear view of what is connected to the environment at any given time. As part of the Freshworks family, we are committed to, and you should expect us to provide even better solutions and continued support for our global customers and partners, just as we always have. 173 Ratings Visit Website SuperOps SuperOps is a future-ready, unified PSA-RMM platform for fast-growing MSPs. Powered with the goodness of AI and intelligent automation, SuperOps is packed with all the features and tools that a modern MSP needs, including project management and IT documentation. MSPs no longer need to toggle between tools to manage different pieces of their work. With SuperOps, MSPs can break free from disjointed, legacy tools and experience a platform that’s built for the cloud and designed to make MSPs’ work and life easier. 211 Ratings Visit Website Veriam Veriam brings access and subscriptions together in one simple, secure solution. Our brand new platform makes it faster and simpler for SaaS providers to manage onboarding, access, contracting, renewals, and billing—all in one place. How Veriam stands out ✔️ All-in-one platform: Manage access and subscriptions from a single platform, reducing admin and improving workflows. ✔️ Real-time updates: Access permissions update instantly as subscription changes happen—no delays, no downtime. ✔️ Self-service controls: Customers manage their subscriptions, profiles, and access settings, reducing support tickets. ✔️ One login for customers: No password fatigue. Customers only need a single login to access products, subscriptions, and data from any organization using Veriam. ✔️ Security & Compliance: Fewer tools, fewer points of failure. Veriam meets industry standards, ensuring customer data is handled securely and privately. Try us out today! 3 Ratings Visit Website Textellent Textellent's robust business texting services provide SMS and MMS capability for customer service, sales, and marketing texting programs. Textellent's business texting solution makes designing, managing, measuring, and integrating SMS and MMS campaigns easy. Whether used for customer service, sales, or marketing, Textellent supports your customer journey with an easy-to-use service that text-enables local business lines and serves businesses of any size. Robust scheduling and appointment reminders are also available, as are keywords and shortcodes for easy opt-in programs with TCPA compliance supported by AI. In addition, Business Texting is supported directly from any web application or web page via Textellent Messenger (a free Google Chrome extension.) 323 Ratings Visit Website
About KIX Service Software develops and markets KIX, the leading open source service management software. More than 400 customers from various industries already use KIX for IT service management or customer service. KIX is available as an on-premise or cloud solution. In addition to extensive and customiseable basic functions (ticket system, asset management, self-service portal, knowledge and FAQ database, reporting, dashboards, etc.), KIX offers a wide range of extension options. Thus, professional field service management, maintenance management, automated device inventory, 15 ITIL® 4 practices, time recording and much more can also be implemented with KIX. We support our customers in analyzing their processes, in software implementation and with individual extensions. Comprehensive support services and a qualified training program round off our offer. We are also involved in key industry associations such as the Open Source Business Alliance, BITKOM and itsmf.	About Effectively addressing the intricate challenges posed by modern networks requires the implementation of advanced solutions in the realm of Network Observability. In this pursuit, consider embracing the cutting-edge offerings of Motadata AIOps, a leading provider in the industry. By integrating Motadata AIOps into your network infrastructure, you not only eliminate data silos but also gain unparalleled visibility into various facets such as network performance, SNMP data, Network Flow, and log data. This comprehensive approach empowers you to monitor and analyze your network with utmost precision, ensuring seamless operations across diverse environments, from on-premise setups to the expansive landscape of cloud infrastructure. The synergy of innovative Network Observability and Motadata AIOps not only meets but exceeds the expectations set for network management, ushering in a new era of efficiency and reliability.
Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook	Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook
Audience SMEs, corporations, public administration, governmental institutions, etc. - basically all organizations that have to manage it and non-it services	Audience IT teams
Support Phone Support 24/7 Live Support Online	Support Phone Support 24/7 Live Support Online
API Offers API	API Offers API
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing $33 per month Free Version Free Trial	Pricing No information available. Free Version Free Trial
Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software	Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software
Training Documentation Webinars Live Online In Person	Training Documentation Webinars Live Online In Person
Company Information KIX Service Software Founded: 2006 Germany www.kixdesk.com	Company Information Motadata Founded: 2010 India www.motadata.com
Alternatives Vision Helpdesk	Alternatives Atera
Gensys X SPS	Site24x7 ManageEngine
Serviceaide	NinjaOne
Service.Direct Acknowledge Benelux B.V.	Infraon IMS Infraon
ManageEngine ServiceDesk Plus ManageEngine View All	Datadog View All
Categories ITSM	Categories Cloud Monitoring Help Desk IP Address Management (IPAM) IT Asset Management ITSM Log Analysis Log Management Network Management Network Monitoring Patch Management Server Management Service Desk SNMP Monitoring
	ITSM Features Asset Tracking Availability Management Change Management Configuration Management Contract/License Management Dashboard Incident Management Problem Management Project Management Release & Deployment Management Self Service Portal Show More Features Help Desk Features Alerts / Escalation Automated Routing Community Forums Customizable Branding Document Storage Email Integration Incident Management Interaction Tracking IT Asset Management Knowledge Base Known Issue Management Live Chat Multi-Channel Communication Multiple Brands / Products Network Monitoring Real-time Chat Self Service Portal Service Level Agreement (SLA) Management Ticket Management IT Asset Management Features Asset Tracking Audit Management Compliance Management Configuration Management Contract/License Management Cost Tracking Depreciation Management Inventory Management IT Service Management Maintenance Management Procurement Management Requisition Management Supplier Management Log Management Features Archiving Audit Trails Compliance Reporting Consolidation Data Visualization Event Logs Network Logs Remediation Syslogs Thresholds Web Logs Network Monitoring Features Bandwidth Monitoring Baseline Manager Diagnostic Tools Internet Usage Monitoring IP Address Monitoring Real Time Analytics Resource Management Server Monitoring SLA Monitoring Uptime Monitoring Web Traffic Reporting Patch Management Features Alerts/Notifications Automatic Approval Automatic Patch Deployment Automatic Scans Compliance Management Custom Patches Dashboard Network Wide Management Patch Prioritization Patch Testing Remote Access/Control Vulnerability Scanning Server Management Features CPU Monitoring Credential Management Database Servers Email Monitoring Event Logs History Tracking Patch Management Scheduling User Activity Monitoring Virtual Machine Monitoring Service Desk Features Change Management CMDB Incident Management IT Asset Management Knowledge Base Mobile Access Procurement Management Remote Control Self Service Portal SLA Management
Integrations SMSEagle	Integrations SMSEagle View All 1 Integration
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