Intercom vs. Microsoft 365 Copilot Chat Comparison


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About Intercom is an AI-first customer service platform that enables businesses to deliver personalized and efficient customer support across multiple channels. Founded in 2011, the company offers a comprehensive suite of tools, including the Fin AI Agent, which provides instant, accurate answers to customer inquiries 24/7. Intercom's platform also features AI Copilot, assisting support agents with real-time solutions, and AI Analyst, offering insights and recommendations for support leaders. Trusted by over 25,000 global organizations, including Atlassian, Amazon, and Microsoft, Intercom facilitates over 500 million messages per month, enhancing customer interactions and support efficiency. Headquartered in San Francisco, with offices in Chicago, Dublin, Sydney, and London, Intercom continues to innovate in the customer service industry.	About Microsoft has introduced Microsoft 365 Copilot Chat, a free AI-driven chat service designed to enhance workplace productivity. Powered by OpenAI's GPT-4, Copilot Chat allows users to create and utilize AI agents for tasks such as automating processes and managing email inboxes. These agents, previously exclusive to the full Microsoft 365 Copilot subscription, can now be accessed through Copilot Chat. Users can develop custom agents using Copilot Studio, with usage priced on a pay-as-you-go basis or through consumption packs. Agent interactions are measured in messages, with costs ranging from 1 cent for simple responses to 30 cents for accessing work data via the Microsoft Graph. This initiative aims to familiarize businesses with AI tools, encouraging adoption of the comprehensive Microsoft 365 Copilot suite, which remains available at $30 per user per month.
Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook	Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook
Audience Intercom targets businesses of all sizes seeking AI-powered customer support solutions to enhance customer engagement, streamline communication, and improve service efficiency across multiple channels	Audience Microsoft 365 business users interested in a powerful AI copilot
Support Phone Support 24/7 Live Support Online	Support Phone Support 24/7 Live Support Online
API Offers API	API Offers API
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing $29/seat/month Free Version Free Trial	Pricing Free Free Version Free Trial
Reviews/Ratings Overall 4.7 / 5 ease 4.8 / 5 features 4.7 / 5 design 5.0 / 5 support 4.2 / 5 Read all reviews	Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software
Training Documentation Webinars Live Online In Person	Training Documentation Webinars Live Online In Person
Company Information Intercom Founded: 2011 United States www.intercom.com	Company Information Microsoft Founded: 1975 United States microsoft.com
Alternatives Sendbird	Alternatives Microsoft Copilot Studio Microsoft
Social Intents	Intelswift
Pylon	Microsoft 365 Copilot Microsoft
Zendesk	Outverse
IBM watsonx Assistant IBM View All	Personal AI View All
Categories AI Agent Builders AI Agents AI Customer Service Conversational Commerce Conversational Marketing Conversational Support Customer Experience Customer Self-Service Customer Service Email Marketing Experience Management Help Desk ITSM Live Chat Marketing Automation	Categories AI Agent Builders AI Agents AI Copilots AI Tools
Show More Features Customer Experience Features Action Management Analytics Customer Segmentation Dashboard Feedback Management Knowledge Management Multi-Channel Collection Sentiment Analysis Survey Management Text Analysis Trend Analysis Customer Service Features Alerts / Escalation Appointment Management Call Center Management Email Management Knowledge Base Live Chat Performance Metrics Queue Management Self Service Portal Social Media Integration Surveys & Feedback Virtual Assistant Workflow Management Email Marketing Features A/B Testing Artificial Intelligence Auto-Responders CAN SPAM Compliance Customer Surveys Drip Campaigns Dynamic Content Event Triggered Email Image Library Landing Pages/Web Forms Mailing List Management Mobile Optimized Emails Reporting/Analytics Subscriber Management Template Management WYSIWYG Email Editor Experience Management Features Action Management Analytics Customer Segmentation Dashboard Feedback Management Knowledge Management Multi-Channel Collection Sentiment Analysis Survey Management Text Analysis Trend Analysis Live Chat Features Canned Responses Customizable Branding Geo Targeting Offline Form Proactive Chat Screen Sharing Third Party Integration Transfers / Routing Website Visitor Tracking Marketing Automation Features A/B Testing Analytics / ROI Tracking Artificial Intelligence Content / Blogging Platform Customizable CTAs Drip Campaigns Dynamic Content Landing Pages / Web Forms Lead Scoring Sales Intelligence Search Marketing Segmentation Social Marketing Website Visitor Tracking
Integrations APIANT Aircall Alore Bugpilot CloudTalk Coralogix Fullview Kixie PowerCall & SMS MadKudu NeverBounce PartnerHero Peaka Pliik SendSafely Singlebox Sopact Impact Cloud StatusGator Vitally Workona Youzer Show More Integrations View All 819 Integrations	Integrations APIANT Aircall Alore Bugpilot CloudTalk Coralogix Fullview Kixie PowerCall & SMS MadKudu NeverBounce PartnerHero Peaka Pliik SendSafely Singlebox Sopact Impact Cloud StatusGator Vitally Workona Youzer Show More Integrations View All 10 Integrations
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