Interactions TrusteraInteractions
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SmartSIPIntraNext Systems
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Related Products
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About
The only real-time way to ensure PCI compliance with zero interruption to the customer experience. Interactions Trustera operates in real-time to protect your employees and customers by protecting contact center agents from having access to payment card information (PCI). Interactions Trustera employs AI to anticipate and mask highly sensitive information that is often spoken and shared during conversations between agents and customers. Trustera ensures that your agents in the new work-from-anywhere model remain PCI compliant while still delivering high-quality experiences. World’s only real-time, audio-sensitive redaction platform. Ability to secure and protect your agents wherever they are, onsite or remote. Peace of mind for your customers knowing their data is protected. Reduce fraud and risk associated with collecting PCI data in the voice and digital channels. Secure capture of PCI with no disruption to customers.
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About
SmartSIP® is a premise-based software application that provides a DTMF suppression and masking solution for contact centers to securely capture sensitive cardholder data in live-operator calls. Customers use their touch-tone telephone to enter sensitive information while staying in contact with the contact center agent. With DTMF suppression and masking, tones entered by the customer are replaced with flat tones that cannot be converted back to the original data. Agent screens are populated with a masked representation of the customer's entry. SmartSIP effectively eliminates the verbal exchange of sensitive data between customers and agents allowing for full call recordings and full-screen capture. SmartSIP acts as a SIP proxy between the Session Border Controller (SBC or Media Gateway) and the voice platform and interacts with the DTMF data while never affecting the voice path. Developed specifically for VoIP telephony contact centers.
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
|
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Audience
Contact centers and companies in need of a solution to protect payment card information
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Audience
Companies and contact centers requiring a solution offering secure payment handling for VoIP telephony environments
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Support
Phone Support
24/7 Live Support
Online
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Support
Phone Support
24/7 Live Support
Online
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API
Offers API
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API
Offers API
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
No information available.
Free Version
Free Trial
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Pricing
No information available.
Free Version
Free Trial
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Reviews/
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Reviews/
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Training
Documentation
Webinars
Live Online
In Person
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Training
Documentation
Webinars
Live Online
In Person
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Company InformationInteractions
Founded: 2004
United States
www.interactions.com/products/trustera/
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Company InformationIntraNext Systems
United States
intranext.com/solutions/smartsip
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Categories |
Categories |
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Integrations
Avaya Experience Platform
Cisco CX Cloud
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