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About

We help leading brands, retailers and their digital agencies dramatically increase digital revenue through product data. Product Data is the lifeblood of e-commerce, and your feeds are key to your e-commerce success. Intelligent Reach gives you full control over your product data feeds to seamlessly grow online revenue across 1,500+ channels and marketplaces. Build data feeds perfectly tailored to any channel, run powerful tests to improve offsite product performance, and seamlessly sell on multiple marketplaces, all from one platform. Product data is key to your e-commerce success. But up to 70% of your products may be invisible due to unoptimized data feeds. With the Intelligent Reach platform, you can optimize and test your data feeds at scale and list your products across 1,400+ channels including paid search, paid social, retargeting & affiliate networks, with no IT dependency.

About

Customer Support & Helpdesk software used by 500+ businesses daily. Designed for high-growth businesses that want to grow, without hiring more agents. Resolve up to 50% of issues before they reach agents. Design your own self-service flows to completely resolve tickets. Grow without hiring more agents. No more switching tabs. Richpanel displays customer & order data for rich context, next to each ticket. Agents save a ton of time. Integrations include Shopify, Shopify Plus, Magento, WooCommerce, AirCall, Smile, ReCharge and more. Manage all your support channels from one place. Customers can contact you via chat, email, facebook, instagram, phone & SMS and you can respond to them from a single, beautiful dashboard. Boost productivity with automation. Automatically collect visitor emails, set reply-time expectations, qualify visitors and do skill based routing. Flexible reporting platform. Beautiful UI for team productivity, impact on revenues & satisfaction.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Retailers and businesses searching for a solution to manage their sales and every day operations

Audience

Companies searching for a solution to manage and improve their business operations

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

Get in touch to find out more!
Free Version
Free Trial

Pricing

$59/agent/month
Free Version
Free Trial

Reviews/Ratings

Overall 4.5 / 5
ease 4.0 / 5
features 4.0 / 5
design 4.5 / 5
support 4.5 / 5

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Intelligent Reach
Founded: 2006
United Kingdom
intelligentreach.com

Company Information

Richpanel
Founded: 2019
United States
richpanel.com

Alternatives

Alternatives

Smax AI

Smax AI

VIK Solution Co., Ltd.
OmniOne

OmniOne

OmniOne AI
Reaktion

Reaktion

Reaktion.com Aps
SuperSupport

SuperSupport

SuperAGI

Categories

Categories

Product Data Management Features

Bill of Material Management
Document Management
Formula Management
Product Analytics
Product Lifecycle Management
Testing Management
Version Control

Customer Service Features

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Help Desk Features

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
Incident Management
Interaction Tracking
IT Asset Management
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Live Chat Features

Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

Integrations

AdRoll
Aircall
Amazon
Attentive
Bing
Blotout
Dressipi
Flip
Google
HubSpot CRM
Increasingly
Kelkoo Group
Magento
Meltano
Recharge
Segment
Shopify
Shopify Plus
WooCommerce
eStar

Integrations

AdRoll
Aircall
Amazon
Attentive
Bing
Blotout
Dressipi
Flip
Google
HubSpot CRM
Increasingly
Kelkoo Group
Magento
Meltano
Recharge
Segment
Shopify
Shopify Plus
WooCommerce
eStar
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Claim Intelligent Reach and update features and information
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Claim Richpanel and update features and information