Intelligent Forms AutomationOpenText CEM
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SmartIQSmart Communications
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Related Products
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About
Using Forms to collect information electronically or on paper, and automating validation, processing, review, and exchange, OpenText ensures forms- and people-driven processes are effective, efficient, and responsive and lead to an improved bottom line and positive customer experience. Intelligent Forms Automation is an essential part of a CEM solution, enabling organizations to facilitate two-way customer interaction. By providing a rich, flexible and powerful customer interface, it ensures complete and accurate information is collected from customers while ensuring a positive customer experience. By automating the processes that use the forms and customer information collected, and routing these to the people and systems that need them, it ensures fast and efficient processing of customer requests.
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About
Static fillable PDF and web forms are dinosaurs in today’s digital-first world. It’s time to transform traditional forms-based processes into intelligent, conversational user experiences. Attract customers – and keep them loyal – by delivering seamless, mobile-friendly, guided interactions while also streamlining internal systems, managing risk and reducing demand for support services. The result? More customers ready to transact and less friction – from account opening to onboarding to service. If you’re not changing the way you look at forms at each point in the customer lifecycle, you are missing a huge opportunity. This eBook explores how traditional static forms are inhibiting customer engagement and illustrates how leading-edge organizations are rethinking the way they capture and confirm customer information as part of an interaction. Discover how to reimagine your customers’ journey in the context of digital transformation.
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Audience
Organizations looking for a platform to collect, validate, and process information efficiently from customers, employees, and integrated systems
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Audience
Companies of all sizes seeking a solution to create and manage forms
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Support
Phone Support
24/7 Live Support
Online
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Support
Phone Support
24/7 Live Support
Online
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API
Offers API
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API
Offers API
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
No information available.
Free Version
Free Trial
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Pricing
No information available.
Free Version
Free Trial
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Reviews/
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Reviews/
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Training
Documentation
Webinars
Live Online
In Person
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Training
Documentation
Webinars
Live Online
In Person
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Company InformationOpenText CEM
Founded: 1991
Canada
www.opentext.com/products-and-solutions/products/customer-experience-management/intelligent-forms-automation
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Company InformationSmart Communications
United Kingdom
www.smartcommunications.com/products/smartiq/
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Alternatives |
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Categories |
Categories |
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Forms Automation Features
Approval Process Control
Archiving & Retention
Collaboration
Document Indexing
Drag & Drop
Full Text Search
Remote Document Access
Rules-Based Workflow
Text Editing
Version Control
Business Process Management Features
Access Controls / Permissions
Alerts / Notifications
Business Process Automation
Business Rules Management
Collaboration
Process Change Tracking
Process Mapping
Process Modeling & Design
Visual Workflow Management
Document Management Features
Access Controls
Archiving & Retention
Collaboration Tools
Compliance Tracking
Document Archiving
Document Assembly
Document Capture
Document Conversion
Document Delivery
Document Indexing
Document Retention
Electronic Signature
Email Management
File Recovery
File Type Conversion
Forms Management
Full Text Search
Offline Access
Optical Character Recognition
Print Management
Version Control
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Integrations
Docusign
Microsoft SharePoint
SAP Business One
Salesforce
Sitecore
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Integrations
Docusign
Microsoft SharePoint
SAP Business One
Salesforce
Sitecore
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