Infizo Desk

Infizo Desk

Infizo
Statuspage

Statuspage

Atlassian
+
+

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About

Elevate your incident management and help desk efficiency with Infizo Desk, the leading software solution across industries. Seamlessly manage and prioritize help desk tickets with state-of-the-art features like automated categorization, intelligent ticket assignment, and comprehensive incident tracking, all designed to minimize response times and maximize operational efficiency. Efficiently track and manage help desk tickets with our sophisticated ticketing system software, ensuring every issue is resolved timely, enhancing customer satisfaction. Assign tickets to specific user groups or individuals, streamlining ticket assignments and ensuring accountability for each action taken. Automatically convert incoming emails into help desk tickets, allowing for seamless creation and integration with email communication. Set service level agreements (SLAs) for ticket response and resolution times, ensuring prompt and efficient support.

About

Halt the flood of support requests during an incident with proactive customer communication. Manage subscribers directly in Statuspage and send consistent messages through the channels of your choice (email, text message, in-app message, etc.). Control which components of your service you show on your page, and tap into 150+ third party components to display the status of mission-critical tools your service relies on like Stripe, Mailgun, Shopify, and PagerDuty. Statuspage integrates with your favorite monitoring, alerting, chat, and help desk tools for efficient response every time. Take the hassle out of incident communication. Pre-written templates and tight integrations with the incident management tools you already rely on enable you to quickly get the word out to users. Turn your page into a sales and marketing tool with Uptime Showcase, which lets you display historical uptime to current and prospective customers.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Companies wanting a solution to streamline help desk operations, enhance efficiency, and maximize resolution speed

Audience

Companies looking for an Incident Management platform

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

$59.78 per month
Free Version
Free Trial

Pricing

$29 per month
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Infizo
Founded: 2014
India
www.infizo.com/desk

Company Information

Atlassian
United States
www.statuspage.io

Alternatives

Alternatives

Freshstatus

Freshstatus

Freshworks
ServicePRO

ServicePRO

Help Desk Technology International
OneUptime

OneUptime

Seven Summits Studio
Freshservice

Freshservice

Freshworks

Categories

Categories

Incident Management Features

Audit Trail
Corrective Actions (CAPA)
Disaster Recovery
Incident Reporting
IT Incident Management
OSHA Compliance
Root-Cause Diagnosis
Safety Management
Task Management
Ticket Management

Integrations

AuthPoint
ComplianceBoard
Datadog
FixFinder
Freshstatus
Intercom
Latitude
Localize
Netdata
New Relic
Okta
Onset
PagerDuty
Pagerly
Supaboard
WhatsApp
X (Twitter)
Zenduty
Zoho People
Zoom Team Chat

Integrations

AuthPoint
ComplianceBoard
Datadog
FixFinder
Freshstatus
Intercom
Latitude
Localize
Netdata
New Relic
Okta
Onset
PagerDuty
Pagerly
Supaboard
WhatsApp
X (Twitter)
Zenduty
Zoho People
Zoom Team Chat
Claim Infizo Desk and update features and information
Claim Infizo Desk and update features and information
Claim Statuspage and update features and information
Claim Statuspage and update features and information