IncidentMonitor vs. Ivanti Comparison


IncidentMonitor Monitor 24-7	Ivanti	+	+
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About IncidentMonitor™ is an advanced and flexible ITSM solution. Developed, delivered and supported from our Canadian office. Since 1999 Monitor 24-7 Inc. has developed a healthy user base across the US, Canada and Europe. Functionality, features and best practice templates like 10 ITIL processes, HR processes, customer surveys, etc...are delivered out-of-the-box. IncidentMonitor™ is more than just an application for IT and ITIL support, it is a Service Management framework with an integrated Workflow Engine, Self Service Portal and Service Catalog Designer. This, coupled with a no module approach, allows you to extend your service delivery beyond Service Desk into other areas of the organization.	About Ivanti offers integrated IT management solutions designed to automate and secure technology across organizations. Their Unified Endpoint Management platform provides intuitive control from a single console to manage any device from any location. Ivanti’s Enterprise Service Management delivers actionable insights to streamline IT operations and improve employee experiences. The company also provides comprehensive network security and exposure management tools to protect assets and prioritize risks effectively. Trusted by over 34,000 customers worldwide, including Conair and City of Seattle, Ivanti supports secure, flexible work environments. Their solutions enable businesses to boost productivity while maintaining strong security and operational visibility.
Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook	Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook
Audience Companies interested in a flexible ITSM solution	Audience IT leaders and organizations seeking integrated, scalable solutions to automate IT management, enhance security, and improve employee technology experiences
Support Phone Support 24/7 Live Support Online	Support Phone Support 24/7 Live Support Online
API Offers API	API Offers API
Screenshots and Videos View more images or videos	Screenshots and Videos No images available
Pricing $21 per user per month Free Version Free Trial	Pricing No information available. Free Version Free Trial
Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software	Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software
Training Documentation Webinars Live Online In Person	Training Documentation Webinars Live Online In Person
Company Information Monitor 24-7 Founded: 1999 Canada www.monitor24-7.com/pages/incidentmonitor	Company Information Ivanti Founded: 2017 United States www.ivanti.com
Alternatives N-able Take Control N-able	Alternatives EZO AssetSonar EZO
Jira Service Management Atlassian	Ivanti Neurons Ivanti
BOSSDesk BOSS Solutions	NinjaOne
ManageEngine ServiceDesk Plus ManageEngine	SuperOps
ServiceTonic View All	Heimdal Endpoint Detection and Response (EDR) Heimdal® View All
Categories Help Desk IT Service ITSM	Categories Application Control Application Delivery Controllers (ADC) Application Dependency Mapping Application Security Application Security Orchestration and Correlation (ASOC) Application Security Posture Management (ASPM) Business Intelligence Cloud Cost Management Cloud Migration Configuration Management Digital Experience Monitoring Document Management Endpoint Management Endpoint Privilege Management Endpoint Protection Exposure Management File Sync GRC Help Desk Hyperautomation IT Asset Management IT Automation IT Management IT Security IT Service ITSM License Management Mobile Device Management (MDM) Multi-Factor Authentication (MFA) Network Access Control (NAC) Network Security Patch Management Project Portfolio Management Reporting Risk-Based Vulnerability Management Shadow IT Discovery Software-Defined Perimeter (SDP) Terminal Emulators Unified Endpoint Management (UEM) VPN Vulnerability Management Web Application Firewalls (WAF) Zero Trust Security
Help Desk Features Alerts / Escalation Automated Routing Community Forums Customizable Branding Document Storage Email Integration Incident Management Interaction Tracking IT Asset Management Knowledge Base Known Issue Management Live Chat Multi-Channel Communication Multiple Brands / Products Network Monitoring Real-time Chat Self Service Portal Service Level Agreement (SLA) Management Ticket Management IT Service Features Contract Management Incident Management IT Asset Management Knowledge Management Release Management Self Service Portal Service Catalog Service Reporting Ticket Management ITSM Features Asset Tracking Availability Management Change Management Configuration Management Contract/License Management Dashboard Incident Management Problem Management Project Management Release & Deployment Management Self Service Portal
Integrations Ivanti Avalanche Ivanti Connect Secure Ivanti Docs@Work Ivanti Endpoint Manager Ivanti Endpoint Security for Endpoint Manager Ivanti File Director Ivanti NAC Ivanti Neurons Ivanti Neurons for ASPM Ivanti Neurons for Digital Experience Ivanti Neurons for Discovery Ivanti Neurons for IIoT Ivanti Neurons for ITAM Ivanti Neurons for ITSM Ivanti Neurons for Mobile Threat Defense Ivanti Neurons for Secure Access Ivanti Neurons for UEM Ivanti Neurons for Zero Trust Access Ivanti Security Controls Ivanti Velocity Voice Show More Integrations	Integrations Ivanti Avalanche Ivanti Connect Secure Ivanti Docs@Work Ivanti Endpoint Manager Ivanti Endpoint Security for Endpoint Manager Ivanti File Director Ivanti NAC Ivanti Neurons Ivanti Neurons for ASPM Ivanti Neurons for Digital Experience Ivanti Neurons for Discovery Ivanti Neurons for IIoT Ivanti Neurons for ITAM Ivanti Neurons for ITSM Ivanti Neurons for Mobile Threat Defense Ivanti Neurons for Secure Access Ivanti Neurons for UEM Ivanti Neurons for Zero Trust Access Ivanti Security Controls Ivanti Velocity Voice Show More Integrations View All 22 Integrations
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