InTheChat vs. Khoros Comparison


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About InTheChat is a cloud-based digital marketing customer service platform built for the enterprise. Trusted by industry-leading brands including JPMorganChase, Mayo Clinic, and Universal Studios Florida, InTheChat makes it easy for companies to connect with customers via SMS, social media, live chat, email, instant messaging, and chatbots. It also features enterprise-level tools such as performance reports, secure authentication, text analytics, and skills-based routing.	About Khoros lets you connect with your customers from the moment you make your first offer to the moment of sale, and beyond. Connect with your customers in their channel of choice, whether that’s messaging, chat, social media, email, SMS, on external communities or your own branded communities - we are there to keep you all-ways connected. We’ve built an AI-powered digital engagement platform you can trust — under your biggest success or worst crisis. With Khoros, you get enterprise workflows that can handle deployment complexity, high volume usage, brand protection and security needs of the world’s leading brands, all backed by an award-winning services team accountable to your success. We are more than a tech vendor. Khoros’ award-winning services, coaching and depth of industry expertise make us the right partner for your long-term success.
Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook	Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook
Audience Enterprise-level companies in banking, investment, retail, hospitality, insurance, travel, health and more.	Audience Marketers and brand managers interested in a digital-first customer engagement platform for transformative CX
Support Phone Support 24/7 Live Support Online	Support Phone Support 24/7 Live Support Online
API Offers API	API Offers API
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing No information available. Free Version Free Trial	Pricing No information available. Free Version Free Trial
Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software	Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software
Training Documentation Webinars Live Online In Person	Training Documentation Webinars Live Online In Person
Company Information InTheChat Founded: 2010 Canada inthechat.com	Company Information Khoros Founded: 2008 United States khoros.com
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User.com	Oktopost
Podium	Discourse
Clickatell	Radarly Linkfluence
Quiq View All	Meltwater Meltwater Group View All
Categories Bulk SMS Call Center Chatbot Customer Engagement Customer Experience Customer Service Live Chat SMS Marketing Social Media Marketing Text Analytics	Categories Audience Intelligence Chatbot Customer Engagement Live Chat Reputation Management Social Listening Social Media Management Social Media Marketing
Customer Engagement Features Analytics Churn Management Communication Management Community Management Content Syndication Feedback Collection Gamification Live Chat Video Content Live Chat Features Canned Responses Customizable Branding Geo Targeting Offline Form Proactive Chat Screen Sharing Third Party Integration Transfers / Routing Website Visitor Tracking Social Media Marketing Features Analytics Automated Publishing Contact Management Content Management Conversion Tracking Customer Targeting Keyword Filtering Multi-Account Management Post Scheduling Show More Features Call Center Features Blended Call Center Call Logging Call Recording Call Scripting Campaign Management Database Escalation Management Inbound Call Center IVR / Voice Recognition Manual Dialer Outbound Call Center Predictive Dialer Progressive Dialer Queue Management Real-time Chat Reporting/Analytics Customer Experience Features Action Management Analytics Customer Segmentation Dashboard Feedback Management Knowledge Management Multi-Channel Collection Sentiment Analysis Survey Management Text Analysis Trend Analysis Customer Service Features Alerts / Escalation Appointment Management Call Center Management Email Management Knowledge Base Live Chat Performance Metrics Queue Management Self Service Portal Social Media Integration Surveys & Feedback Virtual Assistant Workflow Management SMS Marketing Features 2-Way Messaging Artificial Intelligence Contact Management Mass Texting Message Personalization MMS Mobile Coupons Mobile Keywords Polls / Voting Reporting/Analytics Scheduled Messaging Shortcodes Text-to-Win	Social Media Marketing Features Analytics Automated Publishing Contact Management Content Management Conversion Tracking Customer Targeting Keyword Filtering Multi-Account Management Post Scheduling
Integrations Acquia DAM (Widen) BL.INK Bazaarvoice Beckon Bitly Brandwatch Common Room Domo Google Analytics InboxCRM by AppEQ KaseSync Khoros CX Insights Khoros Community NetBase Quid Salesforce SearchUnify Tableau Welcome Software Show More Integrations	Integrations Acquia DAM (Widen) BL.INK Bazaarvoice Beckon Bitly Brandwatch Common Room Domo Google Analytics InboxCRM by AppEQ KaseSync Khoros CX Insights Khoros Community NetBase Quid Salesforce SearchUnify Tableau Welcome Software Show More Integrations View All 19 Integrations
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