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About

You need a real-time view of all your inventory, plus customer and order data, through an intuitive user interface that’s accessible from sales counters and mobile devices. Purpose-built tools provide cross-sell and up-sell recommendations, help standardize processes for inventory and task management, and enable flexible fulfillment options (such as curbside pickup, buy online, pickup in-store and ship from store) and management of returns across channels. IBM Sterling Store Engagement helps your store employees provide omnichannel services in the store for fulfillment, inventory management, task management and customer service. Provide customers with personalized recommendations for up-sell and cross-sell opportunities. Get inventory location data and an optimized pick, pack and ship or pickup process. Monitor and manage activities and tasks for employees. Execute purchase and checkout of in-store products, without customers having to stand in line.

About

OrderLogix automates daily processing tasks, enables first contact resolution for customer service inquiries, and provides consistent reporting across all order channels. By streamlining and automating routine processes and minimizing paperwork, your entire work force can focus on customer satisfaction and growth. You get the ability to monitor, manage and quickly adjust all of the key aspects of your multi-channel sales process—scripts, offers, continuity, discounts, up-sells, cross-sells, and other elements of customer satisfaction—in real time to achieve the best results. The platform can be easily integrated with every order channel. This includes tracking and managing order data but also the ability to process those orders using one or more fulfillment companies or call centers of your choice based on how you operate.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Businesses and store associates looking for a solution to provide superior customer service and enhance customer loyalty

Audience

Companies searching for an Order Management solution

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

$249 per month
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

IBM
Founded: 1911
United States
www.ibm.com/products/store-engagement

Company Information

OrderLogix
Founded: 2003
orderlogix.com

Alternatives

Alternatives

Shopify POS

Shopify POS

Shopify

Categories

Categories

Order Management Features

Back Order Management
Catalog Management
Inventory Management
Order Entry
Order Fulfillment
Order Tracking
Recurring Orders
Returns Management
Shipping Management
Special Order Management

Integrations

Revaly

Integrations

Revaly
Claim IBM Sterling Store Engagement and update features and information
Claim IBM Sterling Store Engagement and update features and information
Claim OrderLogix and update features and information
Claim OrderLogix and update features and information