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About

Help Lightning is a B2B software as a service (SaaS) company specializing in remote visual assistance. We provide next generation video collaboration services that enable a company’s experts to work virtually side-by-side with anyone needing help, anywhere in the world. Our cloud-based solution applies augmented reality features, including the merging of two video streams and the use of 3D annotation to improve real-time communications and solve difficult problems. Help Lightning is used for the installation, inspection, training, servicing, and repair of complex equipment and products. With Help Lightning, customers see immediate performance improvements including an increase in first-time fix rates, fewer truck rolls, expanded workforce capacity, and an increase in end customer satisfaction while enhancing service revenue and margin.

About

LightGuide’s augmented reality (AR) software transforms manual processes by projecting digital step-by-step AR work instructions onto an employee’s work surface, standardizing and error-proofing the work. Coupled with 3D sensors and vision cameras, the system prevents and detects errors in real time while capturing data and insights on your operator’s performance and quality. Eliminate defects and improve efficiency by transforming manual processes into visual AR work instructions for real-time operator guidance. LightGuide Projected AR creates a high-impact, high-resolution, hands-free user experience. Our digital work instruction platform uses 3D sensors and vision cameras to detect errors in real time, preventing defects and ensuring no-fault-forward quality control. Capture real-time operational metrics for full digital traceability in complex manufacturing processes and uncover powerful insights with the data hub.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Field Service, Call Center, Contact Center, Manufacturing

Audience

Enterprises looking for a solution to manage their manual assembly, manufacturing, and training processes

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

$75,000 per year
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Help Lightning
Founded: 2016
United States
helplightning.com

Company Information

LightGuide
Founded: 2005
United States
www.lightguidesys.com

Alternatives

Alternatives

REFLEKT ONE

REFLEKT ONE

RE'FLEKT
Blitzz

Blitzz

Blitzz Remote Support
VKS

VKS

Visual Knowledge Share
Librestream

Librestream

Librestream Technologies
Procify Workflow

Procify Workflow

GE Vernova

Categories

Categories

Augmented Reality Features

3D Objects
3D Product Visualization
Application Development
Content Creation
Cross-Device Publishing
Drag & Drop
For Mapping
For Sales
For Training / Education
Object Recognition
Simulation
Usage Tracking / Analytics
Virtual Reality

Collaboration Features

Brainstorming
Calendar Management
Chat / Messaging
Contact Management
Content Management
Document Management
Project Management
Real Time Editing
Task Management
Version Control
Video Conferencing

Remote Support Features

Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback

Remote Work Features

Collaboration
Credential Management
Electronic Signature
Employee Monitoring
Live Chat
Meeting Management
Project Management
Remote Access
Remote Support
Screen Sharing
Softphone
Task Management
Time Zone Tracking
Video Chat
Web Conferencing

Integrations

Genesys Cloud CX
IFS Field Service Management
Salesforce

Integrations

Genesys Cloud CX
IFS Field Service Management
Salesforce
Claim Help Lightning and update features and information
Claim Help Lightning and update features and information
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Claim LightGuide and update features and information