HappyFox vs. PointInsight Comparison


HappyFox	PointInsight LinkEdge Technologies	+	+
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About HappyFox is a cloud-based Customer Support management software, designed to give any size operation the edge they need to increase customer satisfaction. With a highly customizable platform, mobile-ready interface, and multilingual capabilities, HappyFox offers users the ability to integrate with favorite 3rd-party apps seamlessly. Now that is what a 'best-of-breed' software looks like.	About PointInsight provides a simple, easy-to-use, customizable web-based business process portal that streamlines the tasks, issues and project life cycle management. It gives you the power to define, establish and enforce business rules and optimize business processes from large, mid-sized enterprises to small businesses. It is specially designed to automate and streamline IT services, help desk and customer support processes. PointInsight also provides an integrated knowledge base with a built-in customizable search features for instant business intelligence features such as alerts, reports and emails. Make business operations scalable by automating, standardizing and making all kind of human-centric business processes intuitive.
Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook	Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook
Audience Small business that want to scale easily or large organizations interested in integrating a full enterprise solution	Audience Companies searching for an advanced Issue Tracking solution
Support Phone Support 24/7 Live Support Online	Support Phone Support 24/7 Live Support Online
API Offers API	API Offers API
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing $9/agent/month Free Version Free Trial	Pricing $500 one-time payment Free Version Free Trial
Reviews/Ratings Overall 5.0 / 5 ease 5.0 / 5 features 5.0 / 5 design 4.5 / 5 support 5.0 / 5 Read all reviews	Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software
Training Documentation Webinars Live Online In Person	Training Documentation Webinars Live Online In Person
Company Information HappyFox Founded: 2012 United States www.happyfox.com	Company Information LinkEdge Technologies Founded: 1988 United States linkedge.com
Alternatives Supportbench	Alternatives monday service monday.com
Help Scout	Cayzu
N-able Take Control N-able	ManageEngine ServiceDesk Plus ManageEngine
Zendesk	NetResults Tracker NetResults
Zoho Desk Zoho View All	Wowdesk View All
Categories AI Customer Service Chatbot Complaint Management Customer Service Email Parser Help Desk Issue Tracking ITSM Knowledge Management Live Chat Service Desk Service Request Management	Categories Help Desk Issue Tracking
Help Desk Features Alerts / Escalation Automated Routing Community Forums Customizable Branding Document Storage Email Integration Incident Management Interaction Tracking IT Asset Management Knowledge Base Known Issue Management Live Chat Multi-Channel Communication Multiple Brands / Products Network Monitoring Real-time Chat Self Service Portal Service Level Agreement (SLA) Management Ticket Management Issue Tracking Features Assignment Management Dashboard Escalation Management Issue Auditing Issue Scheduling Knowledge Base Project Management Recurring Issues Scheduling Task Management Show More Features Complaint Management Features Case Management Complaint Classification Corrective Actions (CAPA) Customer Complaint Tracking Feedback Management Forms Management Issue Tracking Quality Assurance Management Routing Self Service Portal Social Media Monitoring Survey Management Customer Service Features Alerts / Escalation Appointment Management Call Center Management Email Management Knowledge Base Live Chat Performance Metrics Queue Management Self Service Portal Social Media Integration Surveys & Feedback Virtual Assistant Workflow Management Knowledge Management Features Artificial Intelligence (AI) Cataloging / Categorization Collaboration Content Management Decision Tree Discussion Boards Full Text Search Knowledge Base Management Self Service Portal	Issue Tracking Features Assignment Management Dashboard Escalation Management Issue Auditing Issue Scheduling Knowledge Base Project Management Recurring Issues Scheduling Task Management
Integrations 5X APIANT Constant Contact Lead Gen & CRM FreshBooks Insightly Jira Jira Work Management Mailchimp Microsoft Teams Olark RingCentral RingCX Salesforce Shift Slack Stackreaction SurveyMonkey Wufoo X (Twitter) Zoho CRM Zoho Directory Show More Integrations View All 36 Integrations	Integrations 5X APIANT Constant Contact Lead Gen & CRM FreshBooks Insightly Jira Jira Work Management Mailchimp Microsoft Teams Olark RingCentral RingCX Salesforce Shift Slack Stackreaction SurveyMonkey Wufoo X (Twitter) Zoho CRM Zoho Directory Show More Integrations
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