Google Cloud Agent AssistGoogle
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Related Products
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About
Enjoy more free time as it takes care of booking doctor visits, salon appointments, and restaurant reservations with just a simple command. Gnbly can simply navigate through a phone system by pressing keys and then complete the task. Say goodbye to long waiting times on hold as it efficiently resolves your issues and gathers crucial information. Empower yourself with easy access to information from businesses using Gnbly's proficient inquiry capabilities. Whether you are searching for store hours, product availability, or pricing details, Gnbly swiftly acquires the information you need, saving you time and energy in your everyday life. We offer the technology to initiate conversations using Gnbly. What it does is up to you. Some common use cases are: making reservations, doing screening interviews, getting quotes, and asking for updates.
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About
Deliver AI-powered conversations with human agents using Agent Assist, part of Google Cloud’s Contact Center AI. Recommend ready-to-send responses to customers. Provide answers to customer questions from a centralized knowledge base. Give your agents the ability to handle 28% more conversations, reducing operational costs, decreasing average customer hold time, and improving your ability to handle peak traffic efficiently. Improve customer satisfaction by 10% with consistent, high-quality responses and quicker training by learning from high-performing agents. Reduce abandoned chats with 15% quicker response time using Smart Reply and fast answers to customer inquiries drawn from a central knowledge base. Agent Assist recommends phrases used by high-performing agents to improve the quality and consistency of customer experience. Agents are suggested knowledge base content to solve a customer’s issue, reducing customer wait time and providing more accurate information to customers.
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Audience
Companies looking for a powerful AI assistant solution
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Audience
Companies seeking an AI-powered assistant solution to give support to their clients and customers
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Support
Phone Support
24/7 Live Support
Online
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Support
Phone Support
24/7 Live Support
Online
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API
Offers API
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API
Offers API
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
$20 per month
Free Version
Free Trial
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Pricing
$0.06 per session
Free Version
Free Trial
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Reviews/
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Reviews/
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Training
Documentation
Webinars
Live Online
In Person
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Training
Documentation
Webinars
Live Online
In Person
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Company InformationGnbly
United States
gnbly.com
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Company InformationGoogle
Founded: 1998
United States
cloud.google.com/agent-assist
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Alternatives |
Alternatives |
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Categories |
Categories |
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Integrations
Avaya Experience Platform
Cisco Unified Contact Center
Elastic Observability
Five9
Genesys Cloud CX
Google Cloud Platform
Google Contacts
LivePerson
[24]7.ai
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Integrations
Avaya Experience Platform
Cisco Unified Contact Center
Elastic Observability
Five9
Genesys Cloud CX
Google Cloud Platform
Google Contacts
LivePerson
[24]7.ai
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