Globitel Workforce Management (WFM)Globitel
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keyologicikyaa solutions
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Related Products
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About
Businesses can have visibility into agent activities and the processes used to accomplish those activities. Globitel’s Workforce Management software offers a smart set of tools that helps call center management to improve productivity and track real time adherence. This is achieved by optimizing staff resources, through accurate forecasting, which in turn develops a more efficient schedule. Optimizing staff resources achieves the desired service level through balancing the number of available skilled agents and forecasted traffic per daily intervals. This process ensures minimal underutilization, which increases efficiency while still maintaining agent satisfaction. Globitel’s Workforce Management software is equipped with dynamic modules to manage your workforce smarter. The software performs scheduling, forecasting, real-time monitoring and maintaining operative aspects such as call volumes, handle time, agent shifting, etc.
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About
Automate repetitive tasks with RPA. Free your employees to focus on higher-value tasks by automating repetitive business tasks. Accelerate time to value by automation. Reduce human errors completely. Increase customer satisfaction. Automated business processing, automated smart workflows, attendance tracking, automated shift scheduling, and smart tracking. Automation is the way to go. Optimize resources, lean integration, software as a service, know your data. Keyologic can help you in your day to day sales and operational activities by minimizing the dependency on skilled resources. Software is causing a fundamental shift in the way businesses operate without the exception of the scale of business. At Keyologic, we help businesses to take leverage of RPA solutions to optimize their business functions, through continuous innnovation in every act.
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Audience
Companies in need of a solution to improve efficiency while achieving service level objectives
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Audience
Businesses and companies in need of a solution to automate repetitive tasks, reduce human errors, and increase customer satisfaction
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Support
Phone Support
24/7 Live Support
Online
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Support
Phone Support
24/7 Live Support
Online
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API
Offers API
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API
Offers API
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
No information available.
Free Version
Free Trial
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Pricing
No information available.
Free Version
Free Trial
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Reviews/
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Reviews/
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Training
Documentation
Webinars
Live Online
In Person
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Training
Documentation
Webinars
Live Online
In Person
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Company InformationGlobitel
Founded: 1996
Jordan
www.globitel.com/workforce-management/
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Company Informationikyaa solutions
India
www.keyologic.com
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Categories |
Categories |
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Workforce Management Features
Budgeting & Forecasting
Contractor Management
Employee Lifecycle Management
Labor Projection
Performance Appraisal
Recruiting Management
Scheduling
Skills Tracking
Time & Attendance
Variable Workforce
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Integrations
No info available.
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Integrations
No info available.
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