Globitel Workforce Management (WFM)Globitel
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WorkforceOptimizerFriarTuck
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Related Products
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About
Businesses can have visibility into agent activities and the processes used to accomplish those activities. Globitel’s Workforce Management software offers a smart set of tools that helps call center management to improve productivity and track real time adherence. This is achieved by optimizing staff resources, through accurate forecasting, which in turn develops a more efficient schedule. Optimizing staff resources achieves the desired service level through balancing the number of available skilled agents and forecasted traffic per daily intervals. This process ensures minimal underutilization, which increases efficiency while still maintaining agent satisfaction. Globitel’s Workforce Management software is equipped with dynamic modules to manage your workforce smarter. The software performs scheduling, forecasting, real-time monitoring and maintaining operative aspects such as call volumes, handle time, agent shifting, etc.
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About
Optimizer is our proprietary platform that leverages on Machine Learning for predictive analytics, Mathematical Optimization to solve complex resource scheduling problems and advanced Data Analytics for real-time business analytics. Boost staff productivity by aligning staffing with customer demand and reduce time spent by managers by 70% on workforce management. Manage your workforce in a consistent manner, while ensuring compliance with regulations, company policies and safety procedures. Improve the quality of service and care to your customers with an engaged workforce through a better skill and experience mix. Most of what’s out there are hard to learn, a pain to set up and clumsy to use, we believe business software should be easier, smarter, and more refined, and our customers agree, our products are loved by thousands of people around the world.
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Audience
Companies in need of a solution to improve efficiency while achieving service level objectives
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Audience
Companies searching for a solution to solve complex resource scheduling problems
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Support
Phone Support
24/7 Live Support
Online
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Support
Phone Support
24/7 Live Support
Online
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API
Offers API
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API
Offers API
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
No information available.
Free Version
Free Trial
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Pricing
No information available.
Free Version
Free Trial
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Reviews/
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Reviews/
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Training
Documentation
Webinars
Live Online
In Person
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Training
Documentation
Webinars
Live Online
In Person
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Company InformationGlobitel
Founded: 1996
Jordan
www.globitel.com/workforce-management/
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Company InformationFriarTuck
www.friartuck.net
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Categories |
Categories |
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Workforce Management Features
Budgeting & Forecasting
Contractor Management
Employee Lifecycle Management
Labor Projection
Performance Appraisal
Recruiting Management
Scheduling
Skills Tracking
Time & Attendance
Variable Workforce
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Workforce Management Features
Budgeting & Forecasting
Contractor Management
Employee Lifecycle Management
Labor Projection
Performance Appraisal
Recruiting Management
Scheduling
Skills Tracking
Time & Attendance
Variable Workforce
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Integrations
No info available.
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Integrations
No info available.
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