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About

Businesses can have visibility into agent activities and the processes used to accomplish those activities. Globitel’s Workforce Management software offers a smart set of tools that helps call center management to improve productivity and track real time adherence. This is achieved by optimizing staff resources, through accurate forecasting, which in turn develops a more efficient schedule. Optimizing staff resources achieves the desired service level through balancing the number of available skilled agents and forecasted traff­ic per daily intervals. This process ensures minimal underutilization, which increases efficiency while still maintaining agent satisfaction. Globitel’s Workforce Management software is equipped with dynamic modules to manage your workforce smarter. The software performs scheduling, forecasting, real-time monitoring and maintaining operative aspects such as call volumes, handle time, agent shifting, etc.

About

Great workforce management starts here. #1 WFM platform. Advanced scheduling, time & attendance, employee engagement and automated labor compliance. Do more and labor less with features and functionality built for frontline teams. Create detailed shift schedules based on locations and teams with our simple online employee scheduling tool. Send schedule to your staff via SMS and/or email so everyone can check their schedules anywhere they are. Download the Workforce Time Clock mobile app so your staff can easily clock in/out of their shifts. Photo verified, accurate times, no buddy punches, no paper timesheets, no expensive hardware & GPS enabled. When staff clock in, the time clock records the exact times they worked. Preconfigured for all national, state and county labor laws. Integrate with your existing HCM & Payroll systems for seamless workforce automation

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Companies in need of a solution to improve efficiency while achieving service level objectives

Audience

Companies of all sizes that want a powerful and flexible workforce management solution including time tracking, scheduling, timesheets, and more

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

$27.00/month
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Globitel
Founded: 1996
Jordan
www.globitel.com/workforce-management/

Company Information

Workforce.com
Founded: 2012
Australia
www.workforce.com

Alternatives

Alternatives

Globitel E-911

Globitel E-911

Globitel
stratustime

stratustime

Nettime Solutions
WorkForce Suite

WorkForce Suite

WorkForce Software

Categories

Categories

Workforce Management Features

Budgeting & Forecasting
Contractor Management
Employee Lifecycle Management
Labor Projection
Performance Appraisal
Recruiting Management
Scheduling
Skills Tracking
Time & Attendance
Variable Workforce

Workforce Management Features

Budgeting & Forecasting
Contractor Management
Employee Lifecycle Management
Labor Projection
Performance Appraisal
Recruiting Management
Scheduling
Skills Tracking
Time & Attendance
Variable Workforce

Employee Scheduling Features

Appointment Management
Automated Scheduling
Calendar Management
Employee Database
Group Scheduling
Messaging
Mobile Access
Payroll Management
Reporting/Analytics
Resource Management
Schedule Distribution
Scheduling
Shift Scheduling
Shift Swapping
Time Clock
Time Tracking
Vacation / Leave Tracking

Integrations

ADP Workforce Now
Agilysys InfoGenesis
Aloha Cloud by NCR Voyix
Clover
Dayforce
Gusto
Heartland Restaurant
Idealpos
Maitre'D POS
Optimum Payroll
Oracle MICROS POS
PAR POS
Paychex Flex
Polygon POS
QuickBooks Online Advanced
Square POS
Square Payroll
Squirrel POS
UKG Pro
Veloce

Integrations

ADP Workforce Now
Agilysys InfoGenesis
Aloha Cloud by NCR Voyix
Clover
Dayforce
Gusto
Heartland Restaurant
Idealpos
Maitre'D POS
Optimum Payroll
Oracle MICROS POS
PAR POS
Paychex Flex
Polygon POS
QuickBooks Online Advanced
Square POS
Square Payroll
Squirrel POS
UKG Pro
Veloce
Claim Globitel Workforce Management (WFM) and update features and information
Claim Globitel Workforce Management (WFM) and update features and information
Claim Workforce.com and update features and information
Claim Workforce.com and update features and information