Vector Scheduling

Vector Scheduling

Vector Solutions
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About

Businesses can have visibility into agent activities and the processes used to accomplish those activities. Globitel’s Workforce Management software offers a smart set of tools that helps call center management to improve productivity and track real time adherence. This is achieved by optimizing staff resources, through accurate forecasting, which in turn develops a more efficient schedule. Optimizing staff resources achieves the desired service level through balancing the number of available skilled agents and forecasted traff­ic per daily intervals. This process ensures minimal underutilization, which increases efficiency while still maintaining agent satisfaction. Globitel’s Workforce Management software is equipped with dynamic modules to manage your workforce smarter. The software performs scheduling, forecasting, real-time monitoring and maintaining operative aspects such as call volumes, handle time, agent shifting, etc.

About

Solve complex scheduling and resource management headaches quickly with our easy-to-use workforce management solution. Utilize flexible and customizable features to simplify even the most complicated employee management tasks. Vector Scheduling simplifies the complications of daily scheduling including overtime hours, emergency rehires, and shift trading. Fully automate the system with intelligent rules to eliminate conflicts and grievances, determine tie-breakers, place employees in multiple rotating lists, and more. Easily alert employees of open shifts and watch in real time as staff respond and coverage is handled. Access from any web-enabled device or mobile application, responding to needs quickly in both everyday and emergency situations. Improved visibility into scheduling rules and processes means no more employee confusion or dissatisfaction with not getting a desired shift. Vector Scheduling is packed with features for nearly every mission-critical business process.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Companies in need of a solution to improve efficiency while achieving service level objectives

Audience

Enterprises searching for a workforce management solution to solve their scheduling and resource management issues

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Globitel
Founded: 1996
Jordan
www.globitel.com/workforce-management/

Company Information

Vector Solutions
Founded: 1999
United States
www.vectorsolutions.com/solutions/vector-scheduling/

Alternatives

Alternatives

Globitel E-911

Globitel E-911

Globitel
PeopleHours

PeopleHours

Gallinet

Categories

Categories

Workforce Management Features

Budgeting & Forecasting
Contractor Management
Employee Lifecycle Management
Labor Projection
Performance Appraisal
Recruiting Management
Scheduling
Skills Tracking
Time & Attendance
Variable Workforce

Integrations

No info available.

Integrations

No info available.
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