Globitel Workforce Management (WFM)Globitel
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Vector SchedulingVector Solutions
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Related Products
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About
Businesses can have visibility into agent activities and the processes used to accomplish those activities. Globitel’s Workforce Management software offers a smart set of tools that helps call center management to improve productivity and track real time adherence. This is achieved by optimizing staff resources, through accurate forecasting, which in turn develops a more efficient schedule. Optimizing staff resources achieves the desired service level through balancing the number of available skilled agents and forecasted traffic per daily intervals. This process ensures minimal underutilization, which increases efficiency while still maintaining agent satisfaction. Globitel’s Workforce Management software is equipped with dynamic modules to manage your workforce smarter. The software performs scheduling, forecasting, real-time monitoring and maintaining operative aspects such as call volumes, handle time, agent shifting, etc.
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About
Solve complex scheduling and resource management headaches quickly with our easy-to-use workforce management solution. Utilize flexible and customizable features to simplify even the most complicated employee management tasks. Vector Scheduling simplifies the complications of daily scheduling including overtime hours, emergency rehires, and shift trading. Fully automate the system with intelligent rules to eliminate conflicts and grievances, determine tie-breakers, place employees in multiple rotating lists, and more. Easily alert employees of open shifts and watch in real time as staff respond and coverage is handled. Access from any web-enabled device or mobile application, responding to needs quickly in both everyday and emergency situations. Improved visibility into scheduling rules and processes means no more employee confusion or dissatisfaction with not getting a desired shift. Vector Scheduling is packed with features for nearly every mission-critical business process.
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Audience
Companies in need of a solution to improve efficiency while achieving service level objectives
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Audience
Enterprises searching for a workforce management solution to solve their scheduling and resource management issues
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Support
Phone Support
24/7 Live Support
Online
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Support
Phone Support
24/7 Live Support
Online
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API
Offers API
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API
Offers API
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
No information available.
Free Version
Free Trial
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Pricing
No information available.
Free Version
Free Trial
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Reviews/
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Reviews/
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Training
Documentation
Webinars
Live Online
In Person
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Training
Documentation
Webinars
Live Online
In Person
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Company InformationGlobitel
Founded: 1996
Jordan
www.globitel.com/workforce-management/
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Company InformationVector Solutions
Founded: 1999
United States
www.vectorsolutions.com/solutions/vector-scheduling/
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Categories |
Categories |
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Workforce Management Features
Budgeting & Forecasting
Contractor Management
Employee Lifecycle Management
Labor Projection
Performance Appraisal
Recruiting Management
Scheduling
Skills Tracking
Time & Attendance
Variable Workforce
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Integrations
No info available.
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Integrations
No info available.
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