Globitel Workforce Management (WFM)Globitel
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StoreForceStoreForce Solutions
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Related Products
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About
Businesses can have visibility into agent activities and the processes used to accomplish those activities. Globitel’s Workforce Management software offers a smart set of tools that helps call center management to improve productivity and track real time adherence. This is achieved by optimizing staff resources, through accurate forecasting, which in turn develops a more efficient schedule. Optimizing staff resources achieves the desired service level through balancing the number of available skilled agents and forecasted traffic per daily intervals. This process ensures minimal underutilization, which increases efficiency while still maintaining agent satisfaction. Globitel’s Workforce Management software is equipped with dynamic modules to manage your workforce smarter. The software performs scheduling, forecasting, real-time monitoring and maintaining operative aspects such as call volumes, handle time, agent shifting, etc.
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About
A simple, single solution of workforce management, performance management, store execution and employee engagement tools that elevates your store operations. Built by retailers for retailers, we have developed the all-in-one performance-based workforce management solution to strengthen the needs of Specialty Retailers today. We optimize your labor, maximize your sales opportunities, help execute your brand, and engage your workforce. Built to maximize store hours by optimizing your schedules and workforce. We provide achievable daily and hourly sales targets that motivate your staff. Measure retail performance against KPIs and targets on real-time dashboards and reports. Bring your sales leadership programs to life. Ensure a consistent customer experience and store execution across your stores through task management, store communication and evaluation tools.
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Audience
Companies in need of a solution to improve efficiency while achieving service level objectives
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Audience
Retailers and businesses searching for a solution to manage their sales and every day operations
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Support
Phone Support
24/7 Live Support
Online
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Support
Phone Support
24/7 Live Support
Online
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API
Offers API
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API
Offers API
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
No information available.
Free Version
Free Trial
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Pricing
No information available.
Free Version
Free Trial
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Reviews/
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Reviews/
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Training
Documentation
Webinars
Live Online
In Person
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Training
Documentation
Webinars
Live Online
In Person
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Company InformationGlobitel
Founded: 1996
Jordan
www.globitel.com/workforce-management/
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Company InformationStoreForce Solutions
Founded: 2010
Canada
www.storeforcesolutions.com
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Categories |
Categories |
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Workforce Management Features
Budgeting & Forecasting
Contractor Management
Employee Lifecycle Management
Labor Projection
Performance Appraisal
Recruiting Management
Scheduling
Skills Tracking
Time & Attendance
Variable Workforce
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Workforce Management Features
Budgeting & Forecasting
Contractor Management
Employee Lifecycle Management
Labor Projection
Performance Appraisal
Recruiting Management
Scheduling
Skills Tracking
Time & Attendance
Variable Workforce
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Integrations
Sympa
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