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About

Businesses can have visibility into agent activities and the processes used to accomplish those activities. Globitel’s Workforce Management software offers a smart set of tools that helps call center management to improve productivity and track real time adherence. This is achieved by optimizing staff resources, through accurate forecasting, which in turn develops a more efficient schedule. Optimizing staff resources achieves the desired service level through balancing the number of available skilled agents and forecasted traff­ic per daily intervals. This process ensures minimal underutilization, which increases efficiency while still maintaining agent satisfaction. Globitel’s Workforce Management software is equipped with dynamic modules to manage your workforce smarter. The software performs scheduling, forecasting, real-time monitoring and maintaining operative aspects such as call volumes, handle time, agent shifting, etc.

About

Smart Workforce stands out as a comprehensive workforce management software, offering managers real-time insights into staff performance and empowering data-driven decisions for enhanced productivity. With its user-friendly and interactive dashboard, all essential information regarding shifts, employees, and service areas is conveniently consolidated in one place. One of Smart Workforce's key strengths lies in its exclusive features. It distinguishes itself as the sole SaaS solution providing BS7858 Staff Vetting, Automated Control Room Management, Patrolling Management capabilities, along with fundamental workforce management functionalities. Smart Workforce emerges as a comprehensive solution catering to diverse workforce management needs, ensuring efficiency, compliance, and employee well-being.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Companies in need of a solution to improve efficiency while achieving service level objectives

Audience

Human Resource, Small Business, Enterprises

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

£100/month
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Globitel
Founded: 1996
Jordan
www.globitel.com/workforce-management/

Company Information

Smart Workforce
Founded: 2018
United Kingdom
smartworkforce.co.uk

Alternatives

Alternatives

WorkForce Suite

WorkForce Suite

WorkForce Software
Globitel E-911

Globitel E-911

Globitel

Categories

Categories

Workforce Management Features

Budgeting & Forecasting
Contractor Management
Employee Lifecycle Management
Labor Projection
Performance Appraisal
Recruiting Management
Scheduling
Skills Tracking
Time & Attendance
Variable Workforce

Workforce Management Features

Budgeting & Forecasting
Contractor Management
Employee Lifecycle Management
Labor Projection
Performance Appraisal
Recruiting Management
Scheduling
Skills Tracking
Time & Attendance
Variable Workforce

Integrations

Zapier

Integrations

Zapier
Claim Globitel Workforce Management (WFM) and update features and information
Claim Globitel Workforce Management (WFM) and update features and information
Claim Smart Workforce and update features and information
Claim Smart Workforce and update features and information