Globitel Workforce Management (WFM)Globitel
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Reflexis Workforce SchedulerReflexis Systems
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Related Products
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About
Businesses can have visibility into agent activities and the processes used to accomplish those activities. Globitel’s Workforce Management software offers a smart set of tools that helps call center management to improve productivity and track real time adherence. This is achieved by optimizing staff resources, through accurate forecasting, which in turn develops a more efficient schedule. Optimizing staff resources achieves the desired service level through balancing the number of available skilled agents and forecasted traffic per daily intervals. This process ensures minimal underutilization, which increases efficiency while still maintaining agent satisfaction. Globitel’s Workforce Management software is equipped with dynamic modules to manage your workforce smarter. The software performs scheduling, forecasting, real-time monitoring and maintaining operative aspects such as call volumes, handle time, agent shifting, etc.
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About
Optimize Labor Budgeting, Forecasting, and Scheduling with AI-Powered Workforce Management. Are your on-site managers losing hours every week to time-consuming workforce scheduling? Your locations understaffed during busy periods? Your associates calling out or quitting over scheduling issues? With AI-powered workforce management and employee self-service, Reflexis Workforce Scheduler eliminates inefficiencies in labor budgeting, forecasting, and scheduling—simplifying your labor operations and unleashing the power of your on-site associates. With AI-powered forecasting, on-site managers can produce the most accurate labor forecasts and schedules in the industry, without relying on guesswork or intuition. Workforce Scheduler uses powerful algorithms to feed a highly intelligent scheduling engine, enabling managers to create one-click schedules. The intuitive mobile-first UI and AI-powered automation save hours of work for managers each week, generating accurate labor forecasts.
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Audience
Companies in need of a solution to improve efficiency while achieving service level objectives
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Audience
Companies that need a workforce scheduling solution
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Support
Phone Support
24/7 Live Support
Online
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Support
Phone Support
24/7 Live Support
Online
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API
Offers API
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API
Offers API
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
No information available.
Free Version
Free Trial
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Pricing
No information available.
Free Version
Free Trial
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Reviews/
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Reviews/
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Training
Documentation
Webinars
Live Online
In Person
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Training
Documentation
Webinars
Live Online
In Person
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Company InformationGlobitel
Founded: 1996
Jordan
www.globitel.com/workforce-management/
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Company InformationReflexis Systems
Founded: 2001
United States
www.reflexisinc.com/solutions/workforce-scheduler/
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Categories |
Categories |
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Workforce Management Features
Budgeting & Forecasting
Contractor Management
Employee Lifecycle Management
Labor Projection
Performance Appraisal
Recruiting Management
Scheduling
Skills Tracking
Time & Attendance
Variable Workforce
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Workforce Management Features
Budgeting & Forecasting
Contractor Management
Employee Lifecycle Management
Labor Projection
Performance Appraisal
Recruiting Management
Scheduling
Skills Tracking
Time & Attendance
Variable Workforce
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Integrations
No info available.
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Integrations
No info available.
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