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About

Businesses can have visibility into agent activities and the processes used to accomplish those activities. Globitel’s Workforce Management software offers a smart set of tools that helps call center management to improve productivity and track real time adherence. This is achieved by optimizing staff resources, through accurate forecasting, which in turn develops a more efficient schedule. Optimizing staff resources achieves the desired service level through balancing the number of available skilled agents and forecasted traff­ic per daily intervals. This process ensures minimal underutilization, which increases efficiency while still maintaining agent satisfaction. Globitel’s Workforce Management software is equipped with dynamic modules to manage your workforce smarter. The software performs scheduling, forecasting, real-time monitoring and maintaining operative aspects such as call volumes, handle time, agent shifting, etc.

About

Sell more by scheduling better. Optimize staff scheduling and management in your establishment thanks to artificial intelligence and achieve better results. Increase your sales and profit through our Workforce Management software thanks to Artificial Intelligence​. ORQUEST is a Workforce Management Scheduling Software based on cutting edge algorithms, Advanced Analysis and Artificial Intelligence, designed specifically for the retail and fast Food industry. We are ready for the new now. We are working hard to respond quickly and accurately to the changing market reality. We adjusted our algorithms, helping easing the current problems you are facing. We are proud to offer you solutions to: (Un) Predictable Demand. We adjusted our forecast to the new reality and it continues being the most accurate available. Employee Social Distancing We schedule taking in consideration the current security measures and facilitating the best performance and benefit.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Companies in need of a solution to improve efficiency while achieving service level objectives

Audience

For the food and retail industry looking for a workforce management application

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Globitel
Founded: 1996
Jordan
www.globitel.com/workforce-management/

Company Information

ORQUEST
Spain
orquest.com

Alternatives

Alternatives

Globitel E-911

Globitel E-911

Globitel

Categories

Categories

Workforce Management Features

Budgeting & Forecasting
Contractor Management
Employee Lifecycle Management
Labor Projection
Performance Appraisal
Recruiting Management
Scheduling
Skills Tracking
Time & Attendance
Variable Workforce

Integrations

No info available.

Integrations

No info available.
Claim Globitel Workforce Management (WFM) and update features and information
Claim Globitel Workforce Management (WFM) and update features and information
Claim ORQUEST and update features and information
Claim ORQUEST and update features and information