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About

Businesses can have visibility into agent activities and the processes used to accomplish those activities. Globitel’s Workforce Management software offers a smart set of tools that helps call center management to improve productivity and track real time adherence. This is achieved by optimizing staff resources, through accurate forecasting, which in turn develops a more efficient schedule. Optimizing staff resources achieves the desired service level through balancing the number of available skilled agents and forecasted traff­ic per daily intervals. This process ensures minimal underutilization, which increases efficiency while still maintaining agent satisfaction. Globitel’s Workforce Management software is equipped with dynamic modules to manage your workforce smarter. The software performs scheduling, forecasting, real-time monitoring and maintaining operative aspects such as call volumes, handle time, agent shifting, etc.

About

We help the world’s most competitive, highly visible companies adapt quickly to regional, industry, and economic shifts ensuring they have the speed, scale, flexibility, transparency, and expertise to manage their integrated & contingent workforce within a single, holistic platform. Establish a real-time, 360-degree view of your contingent workforce from initial requisition through offboarding and reassignment. Create resilience with a contingent workforce that can flex up and down to meet the evolving needs of your business. Take control of compliance and reduce your organization’s risk by maintaining contingent workforce data in a single system of record. Enable your teams to drive better business decisions with access to leading workforce management systems. Enhance your organization’s management of the end-to-end contingent workforce management lifecycle with market-leading, vendor-neutral services.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Companies in need of a solution to improve efficiency while achieving service level objectives

Audience

Organizations of all sizes seeking a solution to manage their workforce and control both risks and costs

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Globitel
Founded: 1996
Jordan
www.globitel.com/workforce-management/

Company Information

Magnit
Founded: 2010
United States
magnitglobal.com/us/en/workforce-management-platform/integrated-platform.html

Alternatives

Alternatives

Globitel E-911

Globitel E-911

Globitel
Innovative Employee Solutions (IES)

Innovative Employee Solutions (IES)

Innovative Employee Solutions

Categories

Categories

Workforce Management Features

Budgeting & Forecasting
Contractor Management
Employee Lifecycle Management
Labor Projection
Performance Appraisal
Recruiting Management
Scheduling
Skills Tracking
Time & Attendance
Variable Workforce

Integrations

No info available.

Integrations

No info available.
Claim Globitel Workforce Management (WFM) and update features and information
Claim Globitel Workforce Management (WFM) and update features and information
Claim Magnit Workforce Management Platform and update features and information
Claim Magnit Workforce Management Platform and update features and information