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About

Businesses can have visibility into agent activities and the processes used to accomplish those activities. Globitel’s Workforce Management software offers a smart set of tools that helps call center management to improve productivity and track real time adherence. This is achieved by optimizing staff resources, through accurate forecasting, which in turn develops a more efficient schedule. Optimizing staff resources achieves the desired service level through balancing the number of available skilled agents and forecasted traff­ic per daily intervals. This process ensures minimal underutilization, which increases efficiency while still maintaining agent satisfaction. Globitel’s Workforce Management software is equipped with dynamic modules to manage your workforce smarter. The software performs scheduling, forecasting, real-time monitoring and maintaining operative aspects such as call volumes, handle time, agent shifting, etc.

About

Managing your workforce just got easier. Trash your spreadsheets and destroy your whiteboards. We believe that every contractor in every corner of the world should have the ability to manage their workforce from anywhere at any time. Founded by a fourth generation electrical contractor, LaborChart was built to simplify workforce management. We took the most widely-used resource management solutions, spreadsheets, whiteboards and databases, and developed an easy-to-use, all-in-one platform. We exist to help you schedule, forecast, communicate and collaborate with your most valuable asset, your people. Looking for a better way to manage your workforce? You’ve come to the right place. Our team is happy to give you a demo, answer your questions and show you why some of the top companies in the industry choose LaborChart to increase workforce efficiency. Learn how LaborChart can streamline your workforce management today.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Companies in need of a solution to improve efficiency while achieving service level objectives

Audience

Contractors seeking a workforce management solution to streamline and simplify their workforce operations in the cloud

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Globitel
Founded: 1996
Jordan
www.globitel.com/workforce-management/

Company Information

LaborChart
Founded: 2014
United States
www.laborchart.com

Alternatives

Alternatives

Globitel E-911

Globitel E-911

Globitel
HQ Platform

HQ Platform

Infinity Platforms
WorkForce Suite

WorkForce Suite

WorkForce Software
Thunderbolt Pipeline

Thunderbolt Pipeline

Thunderbolt Innovation

Categories

Categories

Workforce Management Features

Budgeting & Forecasting
Contractor Management
Employee Lifecycle Management
Labor Projection
Performance Appraisal
Recruiting Management
Scheduling
Skills Tracking
Time & Attendance
Variable Workforce

Integrations

Airtable
BambooHR
CMiC
ExakTime
FOUNDATION
Microsoft Dynamics 365
Microsoft Dynamics GP
Procore
Remote Payroll
Salesforce
Viewpoint Estimating
Viewpoint Spectrum
Viewpoint Vista

Integrations

Airtable
BambooHR
CMiC
ExakTime
FOUNDATION
Microsoft Dynamics 365
Microsoft Dynamics GP
Procore
Remote Payroll
Salesforce
Viewpoint Estimating
Viewpoint Spectrum
Viewpoint Vista
Claim Globitel Workforce Management (WFM) and update features and information
Claim Globitel Workforce Management (WFM) and update features and information
Claim LaborChart and update features and information
Claim LaborChart and update features and information