TCP Humanity

TCP Humanity

TCP Software
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About

Businesses can have visibility into agent activities and the processes used to accomplish those activities. Globitel’s Workforce Management software offers a smart set of tools that helps call center management to improve productivity and track real time adherence. This is achieved by optimizing staff resources, through accurate forecasting, which in turn develops a more efficient schedule. Optimizing staff resources achieves the desired service level through balancing the number of available skilled agents and forecasted traff­ic per daily intervals. This process ensures minimal underutilization, which increases efficiency while still maintaining agent satisfaction. Globitel’s Workforce Management software is equipped with dynamic modules to manage your workforce smarter. The software performs scheduling, forecasting, real-time monitoring and maintaining operative aspects such as call volumes, handle time, agent shifting, etc.

About

Humanity is a feature-rich, online workforce management platform designed to boost business leaders' focus on essential staff administration while gauging the costs of running a business more accurately. Through their step-by-step shift planning tools, Humanity helps to streamline communication with the use of their in-app messaging options and facilitates reporting tasks with exports that are ready to be integrated with any payroll provider of choice. It also helps reduce up to 80% of time traditionally spent on employee scheduling by giving management the ability to eliminate clunky spreadsheets or pen-and-paper documents. In addition, the mobile application which provides staff and managers full suite access eliminates the need for chasing time sheets or comparing schedules with time clocks also empowers employees to clock in and out of shifts with one click action. Humanity (Shiftplanning) is a must-have solution for any size organization that is looking to strengthen their oper

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Companies in need of a solution to improve efficiency while achieving service level objectives

Audience

Humanity's large range solutions are perfect for any size business; across all industries, including Retail, Food Services, Healthcare, Hospitality, and many more.

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

$2.00/month/user
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Reviews/Ratings

Overall 5.0 / 5
ease 4.0 / 5
features 4.0 / 5
design 5.0 / 5
support 4.5 / 5

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Globitel
Founded: 1996
Jordan
www.globitel.com/workforce-management/

Company Information

TCP Software
Founded: 1988
United States
tcpsoftware.com/products/humanity/

Alternatives

Alternatives

Globitel E-911

Globitel E-911

Globitel

Categories

Categories

Workforce Management Features

Budgeting & Forecasting
Contractor Management
Employee Lifecycle Management
Labor Projection
Performance Appraisal
Recruiting Management
Scheduling
Skills Tracking
Time & Attendance
Variable Workforce

Workforce Management Features

Budgeting & Forecasting
Contractor Management
Employee Lifecycle Management
Labor Projection
Performance Appraisal
Recruiting Management
Scheduling
Skills Tracking
Time & Attendance
Variable Workforce

Employee Scheduling Features

Appointment Management
Automated Scheduling
Calendar Management
Employee Database
Group Scheduling
Messaging
Mobile Access
Payroll Management
Reporting/Analytics
Resource Management
Schedule Distribution
Scheduling
Shift Scheduling
Shift Swapping
Time Clock
Time Tracking
Vacation / Leave Tracking

Medical Scheduling Features

Appointment Management
Billing & Invoicing
Drag & Drop
Facility Scheduling
Multi-Location
No-Show Tracking
On Call Scheduling
Patient Records
Patient Scheduling
Physician Management
Recurring Appointments
Self Service Portal
Staff Scheduling

Scheduling Features

Alerts/Notifications
Appointment Scheduling
Automated Scheduling
Calendar Management
Class Scheduling
Employee Scheduling
Facility Scheduling
Group Scheduling
Interview Scheduling
Meeting Room Booking
Multi-Location
Online Scheduling
Payment Processing
Real-time Scheduling
Reservations
Resource Scheduling
Room Booking Management

Integrations

First Arriving Dashboards
BambooHR
Bitium
Dayforce Employee Safety Monitoring
Hubstaff
Lyftrondata
Peaka
Rambox
Shift
Square Appointments
Square POS
Square Payments
Square Payroll
Square for Retail
Stackreaction
Teamstack
Workday HCM
Zendesk
Zoho Directory
Zoho One

Integrations

First Arriving Dashboards
BambooHR
Bitium
Dayforce Employee Safety Monitoring
Hubstaff
Lyftrondata
Peaka
Rambox
Shift
Square Appointments
Square POS
Square Payments
Square Payroll
Square for Retail
Stackreaction
Teamstack
Workday HCM
Zendesk
Zoho Directory
Zoho One
Claim Globitel Workforce Management (WFM) and update features and information
Claim Globitel Workforce Management (WFM) and update features and information
Claim TCP Humanity and update features and information
Claim TCP Humanity and update features and information