Globitel Workforce Management (WFM)Globitel
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TCP HumanityTCP Software
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Related Products
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About
Businesses can have visibility into agent activities and the processes used to accomplish those activities. Globitel’s Workforce Management software offers a smart set of tools that helps call center management to improve productivity and track real time adherence. This is achieved by optimizing staff resources, through accurate forecasting, which in turn develops a more efficient schedule. Optimizing staff resources achieves the desired service level through balancing the number of available skilled agents and forecasted traffic per daily intervals. This process ensures minimal underutilization, which increases efficiency while still maintaining agent satisfaction. Globitel’s Workforce Management software is equipped with dynamic modules to manage your workforce smarter. The software performs scheduling, forecasting, real-time monitoring and maintaining operative aspects such as call volumes, handle time, agent shifting, etc.
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About
Humanity is a feature-rich, online workforce management platform designed to boost business leaders' focus on essential staff administration while gauging the costs of running a business more accurately.
Through their step-by-step shift planning tools, Humanity helps to streamline communication with the use of their in-app messaging options and facilitates reporting tasks with exports that are ready to be integrated with any payroll provider of choice. It also helps reduce up to 80% of time traditionally spent on employee scheduling by giving management the ability to eliminate clunky spreadsheets or pen-and-paper documents. In addition, the mobile application which provides staff and managers full suite access eliminates the need for chasing time sheets or comparing schedules with time clocks also empowers employees to clock in and out of shifts with one click action. Humanity (Shiftplanning) is a must-have solution for any size organization that is looking to strengthen their oper
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Audience
Companies in need of a solution to improve efficiency while achieving service level objectives
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Audience
Humanity's large range solutions are perfect for any size business; across all industries, including Retail, Food Services, Healthcare, Hospitality, and many more.
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Support
Phone Support
24/7 Live Support
Online
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Support
Phone Support
24/7 Live Support
Online
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API
Offers API
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API
Offers API
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
No information available.
Free Version
Free Trial
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Pricing
$2.00/month/user
Free Version
Free Trial
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Reviews/
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Reviews/
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Training
Documentation
Webinars
Live Online
In Person
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Training
Documentation
Webinars
Live Online
In Person
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Company InformationGlobitel
Founded: 1996
Jordan
www.globitel.com/workforce-management/
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Company InformationTCP Software
Founded: 1988
United States
tcpsoftware.com/products/humanity/
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Alternatives |
Alternatives |
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Categories |
Categories |
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Workforce Management Features
Budgeting & Forecasting
Contractor Management
Employee Lifecycle Management
Labor Projection
Performance Appraisal
Recruiting Management
Scheduling
Skills Tracking
Time & Attendance
Variable Workforce
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Workforce Management Features
Budgeting & Forecasting
Contractor Management
Employee Lifecycle Management
Labor Projection
Performance Appraisal
Recruiting Management
Scheduling
Skills Tracking
Time & Attendance
Variable Workforce
Employee Scheduling Features
Appointment Management
Automated Scheduling
Calendar Management
Employee Database
Group Scheduling
Messaging
Mobile Access
Payroll Management
Reporting/Analytics
Resource Management
Schedule Distribution
Scheduling
Shift Scheduling
Shift Swapping
Time Clock
Time Tracking
Vacation / Leave Tracking
Medical Scheduling Features
Appointment Management
Billing & Invoicing
Drag & Drop
Facility Scheduling
Multi-Location
No-Show Tracking
On Call Scheduling
Patient Records
Patient Scheduling
Physician Management
Recurring Appointments
Self Service Portal
Staff Scheduling
Scheduling Features
Alerts/Notifications
Appointment Scheduling
Automated Scheduling
Calendar Management
Class Scheduling
Employee Scheduling
Facility Scheduling
Group Scheduling
Interview Scheduling
Meeting Room Booking
Multi-Location
Online Scheduling
Payment Processing
Real-time Scheduling
Reservations
Resource Scheduling
Room Booking Management
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Integrations
First Arriving Dashboards
BambooHR
Bitium
Dayforce Employee Safety Monitoring
Hubstaff
Lyftrondata
Peaka
Rambox
Shift
Square Appointments
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Integrations
First Arriving Dashboards
BambooHR
Bitium
Dayforce Employee Safety Monitoring
Hubstaff
Lyftrondata
Peaka
Rambox
Shift
Square Appointments
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