ServiceNow Problem ManagementServiceNow
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Related Products
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About
Gisual provides outage intelligence for telecoms and service providers. No more manually diagnosing and correlating commercial power outages with complaining customers or off-network issues with down circuits. Subscribe to Gisual’s outage intelligence to receive proactive notifications when 3rd party outages are affecting your equipment and customers. Diagnose and correlate outages in seconds. Stop digging for intel to diagnose root cause analysis. Get situational awareness in seconds. View any 3rd party outages on a universal map or integrate our outage feed with your current systems. Connect directly with the partners and NOCs that you rely on. Access real-time outage intelligence with continuous updates including restoration times, location of outage, root cause, impacted area and exact customers affected. Get Gisual's data into your organization simply and easily. Our average integration takes 1 hour.
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About
ServiceNow® Problem Management makes it possible to restore services quickly—often helping you prevent issues from happening in the first place. With a structured workflow for diagnosing root causes and fixing problems, ServiceNow empowers you to eliminate recurring incidents and minimize the impact of unexpected disruptions. Automated workflows allow problem managers to easily document workarounds and solutions, so IT teams can focus and get more done. With a consolidated view of the incidents and related changes, IT can deliver faster responses and solutions. Speed resolution, slash disruptions, and minimize the impact by publishing solutions and workarounds. Find and address potential failure points and determine issue impact all in one place. Reduce future disruptions from repeat incidents by giving IT the means to stop issues at the source. Increase transparency and collaborate more effectively by sharing updates with service subscribers.
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Audience
Outage intelligence for telecoms and service providers.
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Audience
Teams looking to restore services quickly
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Support
Phone Support
24/7 Live Support
Online
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Support
Phone Support
24/7 Live Support
Online
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API
Offers API
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API
Offers API
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Screenshots and Videos |
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Pricing
$75 per user per month
Free Version
Free Trial
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Pricing
No information available.
Free Version
Free Trial
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Reviews/
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Reviews/
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Training
Documentation
Webinars
Live Online
In Person
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Training
Documentation
Webinars
Live Online
In Person
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Company InformationGisual
United States
gisual.com
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Company InformationServiceNow
Founded: 2004
United States
www.servicenow.com/products/problem-management.html
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Categories |
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Integrations
openITCOCKPIT
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