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About

Fusion Connect's Managed WiFi service offers a comprehensive, fully managed solution that provides secure wireless access for both employees and guests. Designed to accommodate various environments, from branch offices and retail stores to large facilities and multi-site organizations, the service scales seamlessly from a single access point to thousands across an extensive network. It features built-in security measures that segment users, applications, and devices, effectively safeguarding the network against potential threats and enforcing tailored access policies for different user categories. By delivering proactive monitoring, hassle-free management, and worry-free installation, Fusion Connect ensures optimal WiFi performance without the need for dedicated IT staff. The service also provides valuable customer insights, enabling businesses to analyze key metrics such as return visits and foot traffic patterns.

About

Support Robotics is a smart solution to the challenge of supporting home Wi-Fi issues, which now drive more than half of all technical support calls for internet service providers. Comprising a self-care app and remote support portal, it fills the gaps left by existing diagnostic tools, helping customers and support agents to solve Wi-Fi problems more quickly. It is designed to complement the existing capabilities you may have in your network, router or customer care app with little or no integration. Support Robotics enables your helpdesk agents to run diagnostics in different areas of the home, locate and explain dead-spots, inspect cabling using the smartphone camera, and access the customer's router when broadband is down. It lets your support agents see things from the customer's point of view - almost as good as a site visit.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Companies in search of a solution to improve customer loyalty and empower employees

Audience

Telcos, CSPs, ISPs, CPE and smart home device manufacturers, and any business providing support for Wi-Fi

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

$55 - $75 /month/user
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Fusion Connect
United States
www.fusionconnect.com/services/connectivity/managed-wifi

Company Information

Support Robotics
Founded: 2017
www.supportrobotics.com

Alternatives

Datto WiFi

Datto WiFi

Datto, a Kaseya company

Alternatives

Categories

Categories

Remote Support Features

Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback

Integrations

No info available.

Integrations

No info available.
Claim Fusion Connect Managed WiFi and update features and information
Claim Fusion Connect Managed WiFi and update features and information
Claim Support Robotics and update features and information
Claim Support Robotics and update features and information