Oracle CobrowseOracle
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Related Products
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About
Next-Gen Cobrowsing For Customer Support Teams Fullview reduces support times by offering instant context on customer issues through cobrowsing and session replays, eliminating the need for extensive explanations or screenshots. Start cobrowsing sessions with a single click, share screens, and control the user's screen for collaborative problem-solving without requiring downloads or links. Access real-time console data for efficient troubleshooting. Quick and easy to set up, Fullview is GDPR compliant and and offers customizable privacy settings to protect sensitive information.
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About
Oracle Cobrowse Cloud Service is a collaboration tool that enables agents to work directly on a customer's screen during real-time voice or chat interactions, guiding them to resolutions. This functionality allows agents to gain a better understanding of customer issues, resolve them more quickly, and enhance the overall customer experience. Additionally, agents can utilize Cobrowse as a tool for sales conversion and customer support. The service is available both as a standalone solution and as an integrated feature of Oracle Fusion Service. To implement Oracle Cobrowse, businesses must deploy the Cobrowse launcher script on their website.
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Audience
We empower customer support and product teams to create better customer experiences.
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Audience
Customer support agents wanting a tool to provide real-time, interactive assistance by sharing and navigating a customer's screen during voice or chat sessions
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Support
Phone Support
24/7 Live Support
Online
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Support
Phone Support
24/7 Live Support
Online
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API
Offers API
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API
Offers API
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
$50 per month
Free Version
Free Trial
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Pricing
No information available.
Free Version
Free Trial
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Reviews/
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Reviews/
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Training
Documentation
Webinars
Live Online
In Person
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Training
Documentation
Webinars
Live Online
In Person
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Company InformationFullview
Founded: 2019
Denmark
www.fullview.io
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Company InformationOracle
United States
docs.oracle.com/en/cloud/saas/fusion-service/faiec/oracle-cobrowse.html
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Alternatives |
Alternatives |
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Categories |
Categories |
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Remote Support Features
Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback
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