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About

As times change, keeping up with the demands of modern firefighting and response is more important than ever. From Pre-Incident Planning to Response and Incident Reporting, Fire and EMS agencies nationwide struggle to effectively manage their day-to-day operations in a single platform. No software platform effectively manages everything your agency needs across prevention, response, incident reporting, assets, and personnel. Many of the current platforms are built using legacy technology and do not take advantage of modern cloud software benefits, such as upgrades and flexibility. As a result, agencies are often locked into older software versions and do not receive the kind of feature innovation that is required in these ever-changing times. Most platforms are focused on compliance and records management, not on ensuring first responders have the information they need at the time of dispatch.

About

Certified Microsoft Teams Ticketing System for managing bug, incident, and service requests. Ticketing As A Service boosts efficiency by organizing incidents and requests. It empowers teams to deliver great service, reducing wasted time and lost tasks. Trusted with Microsoft 365 Certification, it ensures secure, confidential, and compliant data management. Key benefits: - Keeps records, helps prioritize, accelerates resolution, and tracks performance. - Ideal for any team: HR, Marketing, Legal, IT, and more. Key features: - Ticket management, chatbot notifications, custom fields, export options, unlimited users, and support for external users via email. - Multi-language support: English, French, German, Korean, Indonesian, and more. - Integrated with Microsoft Teams: Intuitive UI, multi-channel, SSO, and ready for analytics.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Firefighters and fire brigade organizations looking for a fire and EMS Software for pre-incident planning to response and incident reporting

Audience

Ticketing As A Service benefits IT, HR, marketing, legal, and customer support teams in industries such as IT services, healthcare, finance, retail, education, and manufacturing, by streamlining internal service requests, enhancing efficiency, and ensuring secure, compliant data management.

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

$8.75/Organization/Month
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

First Due
Founded: 2016
United States
www.firstdue.com

Company Information

TeamsWork
www.teamswork.app/best-microsoft-teams-ticketing-service-desk

Alternatives

Alternatives

monday service

monday service

monday.com
MobileEyes

MobileEyes

TradeMaster
Bugzero

Bugzero

WEBsina

Categories

Categories

Issue Tracking Features

Assignment Management
Dashboard
Escalation Management
Issue Auditing
Issue Scheduling
Knowledge Base
Project Management
Recurring Issues
Scheduling
Task Management

Integrations

ArcGIS
ArcGIS CityEngine
FireInspection360
GeoComm
Microsoft Power BI
Microsoft Teams
Streamline
Tyler Public Safety Insights

Integrations

ArcGIS
ArcGIS CityEngine
FireInspection360
GeoComm
Microsoft Power BI
Microsoft Teams
Streamline
Tyler Public Safety Insights
Claim First Due and update features and information
Claim First Due and update features and information
Claim Ticketing As A ​Service and update features and information
Claim Ticketing As A ​Service and update features and information