Ticketing As A ServiceTeamsWork
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Related Products
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About
As times change, keeping up with the demands of modern firefighting and response is more important than ever. From Pre-Incident Planning to Response and Incident Reporting, Fire and EMS agencies nationwide struggle to effectively manage their day-to-day operations in a single platform. No software platform effectively manages everything your agency needs across prevention, response, incident reporting, assets, and personnel. Many of the current platforms are built using legacy technology and do not take advantage of modern cloud software benefits, such as upgrades and flexibility. As a result, agencies are often locked into older software versions and do not receive the kind of feature innovation that is required in these ever-changing times. Most platforms are focused on compliance and records management, not on ensuring first responders have the information they need at the time of dispatch.
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About
Certified Microsoft Teams Ticketing System for managing bug, incident, and service requests.
Ticketing As A Service boosts efficiency by organizing incidents and requests. It empowers teams to deliver great service, reducing wasted time and lost tasks. Trusted with Microsoft 365 Certification, it ensures secure, confidential, and compliant data management.
Key benefits:
- Keeps records, helps prioritize, accelerates resolution, and tracks performance.
- Ideal for any team: HR, Marketing, Legal, IT, and more.
Key features:
- Ticket management, chatbot notifications, custom fields, export options, unlimited users, and support for external users via email.
- Multi-language support: English, French, German, Korean, Indonesian, and more.
- Integrated with Microsoft Teams: Intuitive UI, multi-channel, SSO, and ready for analytics.
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Audience
Firefighters and fire brigade organizations looking for a fire and EMS Software for pre-incident planning to response and incident reporting
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Audience
Ticketing As A Service benefits IT, HR, marketing, legal, and customer support teams in industries such as IT services, healthcare, finance, retail, education, and manufacturing, by streamlining internal service requests, enhancing efficiency, and ensuring secure, compliant data management.
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Support
Phone Support
24/7 Live Support
Online
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Support
Phone Support
24/7 Live Support
Online
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API
Offers API
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API
Offers API
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
No information available.
Free Version
Free Trial
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Pricing
$8.75/Organization/Month
Free Version
Free Trial
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Reviews/
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Reviews/
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Training
Documentation
Webinars
Live Online
In Person
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Training
Documentation
Webinars
Live Online
In Person
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Company InformationFirst Due
Founded: 2016
United States
www.firstdue.com
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Company InformationTeamsWork
www.teamswork.app/best-microsoft-teams-ticketing-service-desk
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Alternatives |
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Categories |
Categories |
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Issue Tracking Features
Assignment Management
Dashboard
Escalation Management
Issue Auditing
Issue Scheduling
Knowledge Base
Project Management
Recurring Issues
Scheduling
Task Management
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Integrations
ArcGIS
ArcGIS CityEngine
FireInspection360
GeoComm
Microsoft Power BI
Microsoft Teams
Streamline
Tyler Public Safety Insights
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Integrations
ArcGIS
ArcGIS CityEngine
FireInspection360
GeoComm
Microsoft Power BI
Microsoft Teams
Streamline
Tyler Public Safety Insights
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