Extellio vs. Userback Comparison


Extellio Extellio International AB	Userback	+	+
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About Extellio is built to understand all aspects of user journeys. It shows the behaviour, experience, conversion, expectations, and pain points for users for each of your target groups. This is achieved by combining web analytics, surveys, heatmaps and session recordings in one analysis platform that gives you meaningful insights you can act on with confidence to improve conversion and user experience.	About Userback is the leading user feedback and bug tracking solution for software teams looking to understand users and build better products. With Userback, you can collect metadata-enriched visual feedback and gain deep insights into your user's sentiment and behavior with in-app surveys like NPS, CES, and CSAT metrics. Add deep context to any piece of feedback via full session replay features. Create user segments and track every user from the moment they log in. Survey only the cohorts that are important to you and understand your user experiences throughout the entire lifecycle from trial to churn. Wrap it all up with branded feature portals, and public roadmaps, and a centralized location for all your feedback to reduce feedback overhead by 70% and increase feedback closure times by 10X. No code? No problem. Start instantly with a code-free browser extension, perfect for internal QA and bug tracking.
Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook	Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook
Audience Website managers, product managers, UX professionals	Audience Product Managers, SaaS Companies, Web Developers, QA Testers, Website Owners, CX Managers
Support Phone Support 24/7 Live Support Online	Support Phone Support 24/7 Live Support Online
API Offers API	API Offers API
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing $30 per month Free Version Free Trial	Pricing $7 per month Free Version Free Trial
Reviews/Ratings Overall 4.8 / 5 ease 4.5 / 5 features 4.5 / 5 design 4.8 / 5 support 5.0 / 5 Read all reviews	Reviews/Ratings Overall 4.9 / 5 ease 4.8 / 5 features 4.7 / 5 design 4.8 / 5 support 4.8 / 5 Read all reviews
Training Documentation Webinars Live Online In Person	Training Documentation Webinars Live Online In Person
Company Information Extellio International AB Founded: 2022 Sweden www.extellio.com/lp/sf/full-suite	Company Information Userback Founded: 2016 Australia www.userback.io
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Categories Digital Analytics Heatmap Session Replay Survey User Research Web Analytics	Categories Bug Tracking Complaint Management Customer Experience Customer Feedback Customer Success Design Feedback Digital Experience Platforms (DXP) Feature Management Issue Tracking Product Management Session Replay Usability Testing User Research UX Visual Feedback
Session Replay Features Eye Tracking Form Analytics Heatmaps Mouse Tracking Optimization Tools Session Recording Surveys User Experience Analysis User Feedback Visitor Segmentation Show More Features Heatmap Features Behavioral Mapping Dashboard Dynamic Maps Element Analytics Embeddable Maps For Sales For Science Radial Mapping Territorial Mapping Website Analytics Survey Features Custom Survey URLs Data Analysis Tools Email Marketing Mobile Survey Offline Response Collection Paper Survey Question Branching Question Library Site Intercept Survey Skip Logic Supports Audio / Images / Video Web Analytics Features Campaign Management Conversion Tracking Form Analytics Goal Tracking Keyword Tracking Multiple Site Management Pageview Tracking Referral Source Tracking Site Search Tracking Time on Site Tracking User Interaction Tracking	Session Replay Features Eye Tracking Form Analytics Heatmaps Mouse Tracking Optimization Tools Session Recording Surveys User Experience Analysis User Feedback Visitor Segmentation Show More Features Bug Tracking Features Backlog Management Filtering Issue Tracking Release Management Task Management Ticket Management Workflow Management Complaint Management Features Case Management Complaint Classification Corrective Actions (CAPA) Customer Complaint Tracking Feedback Management Forms Management Issue Tracking Quality Assurance Management Routing Self Service Portal Social Media Monitoring Survey Management Customer Experience Features Action Management Analytics Customer Segmentation Dashboard Feedback Management Knowledge Management Multi-Channel Collection Sentiment Analysis Survey Management Text Analysis Trend Analysis Customer Feedback Features Alerts / Notifications Behavior Analytics Bug Reports Community Feedback Tools Live Chat Negative Feedback Management Net Promoter Score (NPS) Screenshot / Screen Capture Surveys User Testing Tools Video Feedback Visual Feedback Tools Voice of the Customer (VoC) Website Feedback Customer Success Features Account Alerts Account Management Communication Management Customer Engagement Customer Lifecycle Management Health Score Onboarding Revenue Management Usage Tracking / Analytics Win / Loss Analysis Digital Experience Platforms (DXP) Features Alerts / Notifications Auto-Tagging Blogs Calendar Content Modeling Digital Asset Management File Sharing Form Builder Forums / Message Boards Headless CMS Knowledge Base Performance Monitoring Personalization / Segmentation Reporting / Analytics Surveys / Polls Templates User Management / Permissions Version Control Wiki Workflow Management Issue Tracking Features Assignment Management Dashboard Escalation Management Issue Auditing Issue Scheduling Knowledge Base Project Management Recurring Issues Scheduling Task Management Product Management Features Collaboration Feedback Collection Idea Management Milestone Tracking Prioritization Product Roadmapping Release Management Requirements Management Resource Management Workflow Management UX Features Animation For Mobile For Websites Heatmaps Prototyping Screen Activity Recording Unmoderated Testing Usability Testing User Journeys User Research Usability Testing Features A/B Testing Annotations Audience Targeting Heatmaps Impression Testing Mobile Testing Moderated Usability Testing Prototype Testing Quantitative Metrics Remote User Testing Reporting / Analytics Surveys and Feeback Video Recording / Transcription
Integrations Asana ClickUp CookieYes GitHub Google Cloud BigQuery Google Data Studio Google Search Console Google Tag Manager Integrately Intercom Jira Jira Work Management Looker Microsoft Power BI Notion Shopify Stackreaction Teamwork.com Zendesk monday.com Show More Integrations View All 9 Integrations	Integrations Asana ClickUp CookieYes GitHub Google Cloud BigQuery Google Data Studio Google Search Console Google Tag Manager Integrately Intercom Jira Jira Work Management Looker Microsoft Power BI Notion Shopify Stackreaction Teamwork.com Zendesk monday.com Show More Integrations View All 23 Integrations
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