Expo XT UC AnalyticsMetropolis Technologies
|
OrboxORBCOM
|
|||||
Related Products
|
||||||
About
Expo XT provides advanced UC Analytics across platforms and channels to help improve communication. From hunt groups, AA, and IVR troubleshooting, to user performance and agent reports, Expo XT delivers the insights you need to make informed decisions to improve your voice calls, video meeting, and collaboration communication.
+ Built on Power BI
+ Integrates with Webex Calling, Cisco UCM, UCCX, and CUBE, Zoom, Teams, NICE CXone, and others
+ Affordable pricing for at little as 100 extensions
|
About
Simple to setup - Supports several phone models and multiple operators and it’s easily integrated to existent centrals. Easily manage all your phone communications – through an intuitive and nice platform. Route each incoming phone call to the right person/agent at the most appropriate time. Easily record, monitor and listen to all calls conducted by your operation via an intuitive online control panel. Allows you to create unlimited call routes, which you can easily manage in the back office. Customized messages for automatic attendance- setup by extension number, by time or by caller. Redirect incoming calls to predefined numbers and forward busy calls to your queue with the caller's information saved for reference. Conference calling is a powerful feature that can save you time and money when trying to connect 3 or more people.
|
|||||
Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
|
Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
|
|||||
Audience
Telecom, business analysts, CIOs, UC administrators
|
Audience
Companies searching for a powerful Call Center solution to improve customer service
|
|||||
Support
Phone Support
24/7 Live Support
Online
|
Support
Phone Support
24/7 Live Support
Online
|
|||||
API
Offers API
|
API
Offers API
|
|||||
Screenshots and VideosNo images available
|
Screenshots and Videos |
|||||
Pricing
No information available.
Free Version
Free Trial
|
Pricing
No information available.
Free Version
Free Trial
|
|||||
Reviews/
|
Reviews/
|
|||||
Training
Documentation
Webinars
Live Online
In Person
|
Training
Documentation
Webinars
Live Online
In Person
|
|||||
Company InformationMetropolis Technologies
United States
www.metropolis.com
|
Company InformationORBCOM
Founded: 2002
Portugal
orbcom.pt/our-products/orbox/
|
|||||
Alternatives |
Alternatives |
|||||
|
||||||
Categories |
Categories |
|||||
Unified Communications Features
Audio / Video Conferencing
Calendar Management
Call Recording
Call Routing
Chat / Messaging
Fax Management
File Sharing
Mobile Access
Multi-User Collaboration
Voice Mail
Business Phone Systems Features
Call Logging
Call Monitoring
Call Recording
Call Routing
Employee Directory
IVR / Voice Recognition
Mobile Access
Virtual Call Center
Web Conferencing
Business VoIP Features
Call Parking
Call Recording
Contact Management
Encryption
IVR / Voice Recognition
Ring Groups
SIP Trunking
Unified Communications
Voice Quality Enhancement
Call Center Features
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
Inbound Call Center
IVR / Voice Recognition
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
|
||||||
Integrations
Cisco Webex Calling
Microsoft Entra ID
Microsoft Power BI
Microsoft Teams
MySQL
NICE CXone Mpower
PostgreSQL
SQL Server
SQLite
Salesforce
|
Integrations
Cisco Webex Calling
Microsoft Entra ID
Microsoft Power BI
Microsoft Teams
MySQL
NICE CXone Mpower
PostgreSQL
SQL Server
SQLite
Salesforce
|
|||||
|
|