Ericsson Automated Network Operations vs. HCL iAutomate Comparison Chart

Atera, the first and only Agentic AI platform for IT management, offers IT teams and MSPs a digital workforce of AI agents to preemptively and autonomously manage their entire IT operations. Its all-in-one platform combines RMM, helpdesk, ticketing, and automation to reduce downtime, improve SLAs, and free IT teams to focus on strategic work over mundane tasks. At the core of Atera’s platform are two powerful AI agents built to enhance every layer of IT operations. AI Copilot helps technicians troubleshoot devices, run diagnostics, and generate actionable solutions in real time. IT Autopilot delivers 24/7/365, autonomously resolving Tier-1 issues and reducing IT workload by up to 40%. It acts like a personal AI technician for every employee, freeing your team to focus on what really matters. Trusted by 13K+ customers in over 120 countries, Atera scales with your needs while maintaining the highest security and compliance standards.

Unimus is a powerful, on-premise Network Automation and Configuration Management (NCM) solution designed for fast deployment and ease of use. As one of the most versatile NCM solutions available, it simplifies network management with features such as: 🔹 Disaster Recovery – Automated configuration backups ensure business continuity. 🔹 Change Management – Detect, review, and audit configuration changes with real-time notifications. 🔹 Configuration Auditing – Instantly search and validate configurations & run-time state across your entire network. 🔹 Network Automation – Push large-scale configuration changes or perform firmware upgrades in minutes. 🔹 Integrated Device CLI – Access device terminals directly within Unimus. Supporting 400+ device types across 150+ vendors, Unimus is a complete network-agnostic NCM solution that eliminates manual errors, enhances security, and accelerates network operations—without requiring programming expertise.

With customers across 70+ countries, organizations of all sizes rely on Device42 as the most trusted, advanced, and complete full-stack agentless discovery and dependency mapping platform for Hybrid IT. With access to information that perfectly mirrors the reality of what is on the network, IT teams are able to run their operations more efficiently, solve problems faster, migrate and modernize with ease, and achieve compliance with flying colors. Device42 continuously discovers, maps, and optimizes infrastructure and applications across data centers and cloud, while intelligently grouping workloads by application affinities and other resource formats that provide a clear view of what is connected to the environment at any given time. As part of the Freshworks family, we are committed to, and you should expect us to provide even better solutions and continued support for our global customers and partners, just as we always have.

There are an estimated 25 million engineers in the world across dozens of distinct functions. As every company becomes a software company, engineers are using New Relic to gather real-time insights and trending data about the performance of their software so they can be more resilient and deliver exceptional customer experiences. Only New Relic provides an all-in-one platform that is built and sold as a unified experience. With New Relic, customers get access to a secure telemetry cloud for all metrics, events, logs, and traces; powerful full-stack analysis tools; and simple, transparent usage-based pricing with only 2 key metrics. New Relic has also curated one of the industry’s largest ecosystems of open source integrations, making it easy for every engineer to get started with observability and use New Relic alongside their other favorite applications.

Oxylabs is a market leader in web intelligence with enterprise-grade, ethical, and compliant solutions. Its proxy infrastructure spans one of the largest global networks, offering residential, ISP, mobile, datacenter, & dedicated datacenter proxies, along with Web Unblocker – an AI-driven tool that ensures block-free access to even the most protected sites. On the scraping tools side, the Oxylabs Web Scraper API manages every stage of large-scale data extraction. For dynamic, bot-protected websites, the Unblocking Browser ensures uninterrupted access. Oxylabs also offers AI Studio, which lets users extract data without writing code. The ready-made datasets provide structured data across industries such as e-commerce, real estate, and more – for data projects without custom scraping. In short, Oxylabs offers 177M+ IPs in 195 countries & is trusted by 4000+ clients worldwide, including Fortune 500 companies. Plus, the 24/7 customer service ensures clients get support when needed.

Syncro offers the first Extended Monitoring and Management (XMM) platform purpose-built for midsized MSPs and internal IT teams. The unified platform integrates RMM (endpoint management), professional services automation (PSA), and Microsoft 365 multi-tenant management to help organizations simplify operations, strengthen security, and scale profitably. Syncro delivers powerful automation, native AI capabilities, deep Microsoft 365 integration, and seamless support for 50+ third-party tools—enabling teams to reduce complexity, cut costs, and uncover new revenue opportunities. Its transparent per-user pricing model and commitment to continuous innovation make it an ideal solution for modern IT operations. Learn more at syncromsp.com or follow Syncro on LinkedIn.

OpManager is a network management tool geared to monitor your entire network. Ensure all devices operate at peak health, performance, and availability. The extensive network monitoring capabilities lets you track performance of switches, routers, LANs, WLCs, IP addresses, and firewalls. Monitor the finer aspects of your network: Hardware monitoring enables CPU, memory, and disk monitoring, for efficient. performance of all devices. Perform seamless faults and alerts management with real-time notifications and detailed logs for quick issue detection and resolution. Achieve network automation, with workflows enabling automated diagnostics and troubleshooting actions. Advanced network visualization-including business views, topology maps, heat maps, and customizable dashboards give admins an at-a-glance view of network status. 250+ pre-built reports covering metrics like device performance, network usage, uptime, facilitate capacity planning and improved decision-making.

ManageEngine Site24x7 is a comprehensive observability and monitoring solution designed to help organizations effectively manage their IT environments. It offers monitoring for back-end IT infrastructure deployed on-premises, in the cloud, in containers, and on virtual machines. It ensures a superior digital experience for end users by tracking application performance and providing synthetic and real user insights. It also analyzes network performance, traffic flow, and configuration changes, troubleshoots application and server performance issues through log analysis, offers custom plugins for the entire tech stack, and evaluates real user usage. Whether you're an MSP or a business aiming to elevate performance, Site24x7 provides enhanced visibility, optimization of hybrid workloads, and proactive monitoring to preemptively identify workflow issues using AI-powered insights. Monitoring the end-user experience is done from more than 130 locations worldwide.

NetBrain helps IT teams halve MTTR and prevent outages with AI-driven automation. Trusted by 2,500+ enterprises worldwide, our no-code, intent-based platform turns manual network operations into intelligent automation, keeping networks running smoothly and efficiently.​ Top use cases: - Automated Troubleshooting - Automated Change Management - Network AIOps - Network Assessment - Network Visibility - Network Observability - Network Security

NinjaOne unifies IT to simplify work for 35,000+ customers in 140+ countries. The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employees a great technology experience to work faster, smarter, and easier while IT teams modernize and improve efficiency. NinjaOne is a Leader in the Gartner Magic Quadrant for Endpoint Management Tools. The company is obsessed with customer success and has retained a 98% customer satisfaction score for more than 5 years.