Knova

Knova

IgniteTech
+
+

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About

A clean and easy to understand interface for you to manage your articles. No bloated backend and just the right amount of functionality for a knowledge base. Simple and fair pricing either paid monthly or annually. That's all you need to choose if you need more than our basic plan offers. No hidden fees or add-on pricing. We provide a clean frontend your users will understand. And if you need to change the appearance to match your UI, you can easily use your own styles. Let your customers rate articles and provide feedback on how helpful your articles are. Insert headlines, formatted text, images, videos, lists, code and much more to enrich your articles. Need something private? Restrict your base by IPv4 or password and block the rest of the world. Easily link to your own articles and categories directly in the article editor. Quickly export any article as xlsx file. Plus, you may generate a QR code that points directly to articles.

About

Knova is built on a simple design philosophy: streamlining the help desk agent’s job means higher productivity, happier customers and happier staff. Help users resolve issues themselves on-demand, and proactively deliver information about known issues to targeted customers. Your best product experts are often your own customers. Knova incorporates forums to build user-driven knowledge communities. Let users find exactly what they're looking for through intelligent search that speeds issue resolution, whether they're your internal employees or your external customers. It's a much more user-friendly approach than basic enterprise search, FAQs and traditional content management solutions. Knova goes beyond basic search, getting smarter every time you use it. Star ratings and feedback on article quality help ensure users are getting the best advice.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Enterprises requiring a knowledge base software solution to make their visitors and customers more autonomous

Audience

Large customer service and support organizations that handle complex queries across channels

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

$6 per month
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Eniston
United Kingdom
eniston.io

Company Information

IgniteTech
United States
ignitetech.com/softwarelibrary/knova

Alternatives

AI Writer

AI Writer

AI-Writer.com

Alternatives

KBPublisher

KBPublisher

Double Jade

Categories

Categories

Knowledge Management Features

Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal

Integrations

No info available.

Integrations

No info available.
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